Business Analyst

November 21 2021
Industries Education, Training
Categories Project Management, Business Analysis, Information Technology, Networking, Analyst, Information technology, Project management, Business analysis, IT Business Analyst, Business Systems Analyst
Oshawa, ON

SUPPORT STAFF                    
TEMPORARY (X) December 2021 – January 2023


Payband: K
Salary: Starting Rate: $41.44; Four Year Rate: $48.06
Department: IT Services- Enterprise Systems
Hours: 40 hours per week (1) one hour lunch; Mon – Fri (8:00 am – 5:00 pm)
Reporting To: Diana Wood, Director of Enterprise Systems
Campus Location: Oshawa


The incumbent, reporting to the Director, Enterprise Systems, provides leadership in the analysis and implementation of information systems and acts as project coordinator for Enterprise Systems projects.  In consultation with system users, the incumbent must understand users' business requirements, clarify users' issues, develop technical specifications and provide instruction to the development team. Provides advice to College and University staff on current and new information systems. Works with departments to implement a best practice strategy for enhancing existing technology and selecting new systems.

  • Identifies and analyses the business requirements of the users and stakeholders to recommend solutions to their business problems or needs.
  • Documents the business requirements in detail for requested code changes or new processes; meets with the business users to assess and review requests for changes; determine what impact the changes may have; recommends resources to examine the codes and/or functionality of the applicable modules.
  • Creates and executes communication plans with all users, development team, and management to ensure understanding and agreement by all involved with respect to the work to be performed and the methodology and processes to be used.
  • Provides support to users in the conduct of user acceptance testing, walkthroughs, user documentation and training materials, liaising with developers to address problems with system changes, post implementation reviews.
  • Project coordinator for projects within Enterprise Systems; determines staff utilization and project capacity, identifies issues and risks, prepares project schedules, subtasks, dependencies, timelines, communication plans and monitors the progress of work against the project schedule.
  • Creates reports in response to special requests from senior College staff.


  1. Minimum of a four year degree in Business Administration with a focus on Information Technology
  2. Additional courses in Business Analysis, Project Management would be preferred.
  3. Minimum of 8 years of progressive work experience in the Information Technology sector, particularly within a software development environment.
  4. Minimum of 5 years as a Business Analyst, together with experience in managing customer relationships and project coordination or project management.
  5. An ITIL Foundations level of certification is an asset.
  6. Knowledge of SDLC processes required.
  7. Familiarity/training with Ellucian Banner or similar student information system.
  8. Advanced skills with diagramming software (MS Visio) and project management software (such as Microsoft Project or Vertabase Pro), MS Office skills (Word, Excel).
  9. Effective interpersonal skills to deal with competing demands from various sources, ability to adapt quickly to changing priorities, all while building and managing customer relationships.
  10. Experience writing internal communications, reports, business cases, systems papers and best practices; preparing and delivering presentations and conducting meetings in a large, complex computing environment.
  11. Strong critical thinking, analytical, organizational and decision-making skills.
  12. Ability to work independently or as part of a team.

Durham College policy requires employees be available for on campus work.  In addition, there is currently a requirement to be fully vaccinated against COVID-19 in order to attend our campuses.  College policies are listed here.

Durham College invites applications from all qualified individuals.  Durham is committed to fostering workplace diversity, and, provides accommodations to applicants with disabilities throughout our hiring process.  If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview, please contact our Human Resources (HR) department and an HR assistant will work with you to meet your needs.

Telephone: 905.721.3073               


Please apply by submitting your cover letter and resume to the online portal.  Job Competition closes at 4:00 p.m. on November 26, 2021. Competition number SS21-61.

We thank you for your interest in employment with Durham College however, only those candidates selected for an interview will be contacted.

Apply now! network