About Us:
Sunwing Vacations Group is home to North America's largest vacation brands, comprised of the leading Canadian leisure tour operators Sunwing Vacations and WestJet Vacations, along with the growing United States based tour operator Vacation Express, together with the Group's own travel retail businesses SellOffVacations.com and Luxe Destination Weddings. Our culture is driven by our EPIC Values (entrepreneurial, passionate, innovative, and customer-centric) and our teams work together to deliver our purpose "passionate people making vacation dreams come true".
The Opportunity:
The Customer Relations Senior Manager's primary directive is to provide leadership, direction and developmental support to the Customer Relations team. The Customer Relations Senior Manager must position the team to successfully deliver balanced and timely resolutions to service challenges with the purpose of driving customer loyalty and retention. In addition, the CR Senior Manager will work closely with their peers overseeing tour operations and retail and share important customer feedback with relevant departments to drive continual service improvement. This position reports to the Senior Vice President, Operations, and is based in Toronto, ON.
What You'll Do:
What You'll Need: