Wmos Superuser
What you'll do
The Technology and Projects Team works towards driving operational performance, improving quality, and supporting safety within the Distribution Centre. The Technology and Projects team is accountable for managing change, identifying, and improving complex processes and tactical thinking.
The Manhattan Super Users are a key part of the team providing support for the Manhattan suite of applications (Warehouse Management, Labour Management, Supply Chain Intelligence, and Slotting) within our distribution network, including EAP depots, FGL Marks facilities.
The team triages and helps to resolve system based operational issues in addition to providing insights and expertise to various enterprise projects and building specific enhancements.
Manhattan Super Users work collaboratively with cross-functional teams including Distribution Operations, Corporate IT, Projects, Transportation, Operations Planning and the Supply Chain Leadership Teams.
Identify and action opportunities for systemic enhancements to the Manhattan suite of applications in support of realizing operational efficiencies within the Distribution and Automotive Hard parts facilities
Carry out detailed investigation to determine root cause of issues within the Manhattan suite of applications
Support IT, Business, and Vendor stakeholders in the investigation of integration issues up and downstream of the Manhattan suite of applications
Work cross functionally with IT to support the ongoing optimization within DC systems
Collaborate with Project teams, IT, Operations, and Vendor (Manhattan) stakeholders during design, build and implementation project phases
Develop ad hoc analysis and reporting to support Supply Chain leadership decision making
Provide subject matter expert (SME) support on the Manhattan suite of applications to the DC management and operations staff
Utilize Manhattan SCI to develop reports and dashboards to measure Distribution key performance indicators (KPI)
Participate in ongoing administrative KTLO maintenance (managing group e-mail inbox, etc)
Commit to ongoing personal development to maintain and enhance level of SME knowledge of Manhattan systems, with a comprehensive understanding of Manhattan data structures
Work in compliance with the Occupational Health and Safety Act and Regulations with all CTC safety Policies/Programs/Procedures/Requirements
Note: This role requires rotational pager support in the event of Severity 1, 2, and EP3 production issues - supporting the business operations 24/7
What you bring
Post Secondary Education in Business, Engineering, Supply Chain, Computer Science or equivalent experience
Candidates with functional knowledge of Manhattan WMOS configuration preferred. Experience with other WM systems will be considered
Functional; knowledge of WES, PMM
Proficiency in SQL
Strong analytical, conceptual, and problem-solving skills
Self-starter, able to work with a high degree of autonomy
Team player able to collaborate with all levels of the organization
Strong facilitation, presentation, and communication skills
Advanced skills in Microsoft Office (Access, Excel, Visio)
Experience with data management software (ie. Power BI) is an asset
Experience with CTR, FGL/Marks an asset
Hybrid
At Canadian Tire we value flexibility. We have adopted a hybrid work model whereby employees use a combination of working in office and virtually in service of outcomes. Each leader is empowered to decide what work is best achieved in person based on the unique needs of their team.
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About Us
Canadian Tire Corporation, Limited ("CTC") is one of Canada's most admired and trusted companies. With more than 90 Owned Brands, 1,700 retail locations, financial services, exemplary e-commerce capabilities, and exciting market-leading merchandising strategies. We dream big and work as one to innovate with purpose for our customers at every level of our business, investing in new technologies and products, and doubling down on top talent to drive the company forward. We offer competitive salaries and wages to CTC employees, as well as store discounts, supported learning through our Triangle Learning Academy, Canadian Tire Profit Sharing, and retirement and savings programs for eligible employees. As part of our enhanced flex benefits program, we offer mental health benefits in the amount of $5,000 per year for benefits-eligible employees and their families, including total well-being, and mental health tools and resources for all employees. Join us in helping to make life in Canada better through living and working our Core Values: we are innovators and entrepreneurs at our core, outcomes drive us, inclusion is a must, we are stronger together and we take personal responsibility. It is an especially exciting time to join CTC and its family of companies where career opportunities are wide-ranging! Join us, where there's a place for you here.
Our Commitment to Diversity, Inclusion and Belonging
We are committed to fostering an environment where belonging thrives, and diversity, inclusion and equity are infused into everything we do. We believe in building an organizational culture where people are consistently treated with dignity while respecting individual religion, nationality, gender, race, age, perceived ability, spoken language, sexual orientation, and identification. We are united in our purpose of being here to help make life in Canada better.
Accommodations
We stand firm in our Core Value that inclusion is a must. We welcome and encourage candidates from equity-seeking groups such as people who identify as racialized, Indigenous, 2SLGBTQIA+, women, people with disabilities, and beyond. Should you require any accommodation in applying for this role, or throughout the interview process, please make them known when contacted and we will work with you to help meet your needs.