Business Analyst

November 16 2022
Industries Ecommerce, Multimedia
Categories IT Business Analyst,
Halifax, NS • Part time

Business Analyst

Halifax, NS, Canada Req #1841
Wednesday, November 16, 2022

Eastlink is a family owned, entrepreneurial and innovative company headquartered in Halifax, Nova Scotia. We take great pride in being a leader in delivering creative competitive, customer focused telecommunications solutions, and connecting our customers to the things and people that matter most. Serving a customer base across seven provinces, our advanced solutions include Internet, Mobile, TV, Telephone, Security and Automation, Data Communications and exclusive locally produced programming on Eastlink Community TV.

We embrace diversity, inclusion, equity and accessibility throughout all levels of the organization and encourage members of equity groups to self-identify during the application process.

Reporting to the Project Manager, the Business Analyst is a key contributor to the support and delivery of software projects and initiatives on the Eastlink IT Delivery team. The Business Analyst will gain a thorough understanding of mobile & cable technologies, sales & operational processes and will become a subject matter expert of our sales applications, self-serve software and processes. They will play a leadership role in the delivery of innovation, best practices, projects, training, and information delivery. They will work with other analysts & project managers, internal business stakeholders and external vendors to design solutions & processes while executing the successful delivery and implementation of projects through agile scrum. Some duties include:

  • Capture and translate business needs into business requirements
  • Analyze, document and validate business requirements from business users and function specification requirements using interviews, document analysis, task, and workflow analysis
  • Refine requirements using evaluation techniques
  • Translate requirements and solutions into test scenarios
  • Work closely with internal QA resources on test case coverage, quality and defect management
  • Document process flows for current/proposed processed, workflows, and data flows
  • Work & adjust effectively in an environment of multiple priorities and simultaneous initiatives.
  • Utilize interpersonal, planning and organizing skills, including the ability to plan, coordinate and monitor a significant number of functions simultaneously
  • Work with internal and external stakeholders in a professional manner and establish constructive and effective working relationships

Experience & Qualifications:

  • Post-Secondary degree in Commerce or equivalent experience.
  • Degree or Diploma in Business System Information Management is considered an asset.
  • 5+ year’s prior experience in Business Analysis, managing projects or equivalent experience.
  • Demonstrated exceptional written and oral communication skills.
  • Strong working knowledge of Microsoft Office software including Project and Visio.
  • Knowledge of Jira software considered an asset.
  • Knowledge of customer relationship management system capabilities an asset.
  • Knowledge of mobile network & cable system technology considered an asset.
  • Knowledge of agile methodology and principles considered an asset.

The successful candidate must provide proof of full vaccination against COVID-19 upon hire, subject to Federal Human rights law.

Why Choose Eastlink?

Eastlink operates in a culture of continuous improvement through listening, learning and adapting, which enables us to respond quickly to the evolving needs of both employees and customers. We recognize that our truly greatest competitive edge is our people and that delivering a great customer experience begins with a great employee experience. Our philosophy of developing and training our team “on the ground” not only helps to create a strong onboarding experience but also readies employees for future growth opportunities within the organization.

Get your career started with us and stay with us, your journey begins here!

Apply now!

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