Senior Business Analyst

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations, and is home to six Métis Chartered Communities.

Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more.

We currently have an exciting relief full time opportunity for a Senior Business Analyst to join our Digital Patient and Provider Experience team at our Central City Tower, located in Surrey, BC. The position will support the clinical areas of Labs, Medicine, Pharmacy and MICY (Maternal, Infant, Child, and Youth).

Do you want to utilize your technical skills and information systems knowledge and develop as a leader? If so, then keep on reading.

Leveraging your strong logical and analytical skillset, combined with a passion for working in the healthcare industry, will ensure your success in this role.

About the Position

Utilize your consulting, planning, technical and analysis skills in this challenging and rewarding Senior Business Analyst, Digital Patient and provider Experience role.

You will support a busy technical portfolio with multiple production systems. You will have the opportunity to apply your expertise in production troubleshooting, system design, application integration, and development in an operations-based environment.

Bring your passion for innovation and performance in technology as you contribute to changing lives in healthcare. You will provide a range of business and systems analysis to the areas of Labs, MICY, Medicine and Pharmacy.

Build your career experience as you:

• Support the implementation and uptake of specialized electronic clinical solutions used for Labs, MICY, Pharmacy and Medicine areas within Fraser Health.
• You will be involved in key portfolio activities, including supporting the implementation of projects, providing operational support for systems, developing documentation, and mentoring Business Analysts within the team.
• Act as a liaison for the clinical areas in the assigned portfolio to support the clinical area’s technical needs while adhering to best practices in information technology and change management
• Utilize your demonstrated knowledge of health informatics, business processes, technologies, and applications
• Translate business needs into application requirements based on your knowledge of project management processes and the systems development life cycle
• Improve operational support and sustainment of enterprise systems within the portfolio

An equivalent combination of education, training and experience is acceptable.

If this sounds like an excellent role for you, here are more reasons why you should apply:

• A career that allows you to work in a fast growing and exciting organization with excellent healthcare providers in their respective fields.
• Fantastic opportunities for support and management roles are available as you advance within the organization.
• Competitive salary package, including comprehensive health benefits coverage.
• A chance to create a difference every day in the world of health care.

Come work with us!

Fraser Health is proudly recognized as a BC Top Employer. Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Effective October 26, 2021 all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Connect with us!

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1. Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
2. Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
3. Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
4. Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
6. Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
7. Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.
   

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of health and corporate information systems.
• Ability to analyze business processes and business specifications.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and
• solutions for customer business needs.
• Analytical reasoning and problem solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize and prioritize work.
• Ability to work independently and as a member of a team.
• Physical ability to perform the duties of the position.