Senior Business Analyst

Fraser Health is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. Our team of 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care.

Do you want to utilize your technical skills, information systems knowledge and develop as a leader? If so, then keep on reading. You will support a busy technical portfolio with multiple production systems. You will have the opportunity to apply your expertise in production troubleshooting, system design, application integration and development in an operations-based environment.

We currently have an exciting Full-Time opportunity Senior Business Analyst to join our Health Informatics and Information Technology Team at our Central City Tower, located in Surrey, BC.

In this position, you will:

• Assist with the analysis of system performance and the development of capacity plans for assigned clinical applications.
• Support system upgrades and implementations by performing tasks such as data analysis, data conversion, extraction routines, and test scripts.
• Provide system support to users during the development, maintenance, and operation of various systems.
• Support operational requirements by performing tasks such as developing and maintaining the technical and functional documentation according to departmental standards.

Build your career experience as you:

• Provide leadership in Business Process Reengineering concepts, methods and technologies that enables integration of clinical and business workflows across core clinical systems at Fraser Health, numerous other regional and provincial integration initiatives.
• Lead analysis and documentation of business requirements for client-facing and internal Informatics services delivery processes for business, clinical, and systems support services within Fraser Health.
• Provide senior level support for project planning, business requirements gathering, data analysis and support execution of projects and change management.
• Provide leadership and acts as an escalation point for Business Analysts to assist in resolving complex problems.

An asset to this role would be:

• Experience with working on projects within departments such as Health Information Management, Transcriptions services, Coding and Abstracting, Allied Heath areas, Technical knowledge about servers backend infrastructure and maintenance is preferred.
• Are familiar with using tools such as the Visio, query tools, and Crystal reports.

If this sounds like the excellent role for you, here are more reasons why you should apply:

• A career that offers you the opportunity to work in a fast growing and exciting organization with health care providers who are excellent in their respective fields.
• Phenomenal opportunities for support and management roles are available as you advance within the organization.
• Competitive salary package, including comprehensive health benefits coverage.
• A chance to create a difference every day in the world of health care.

Effective October 26th, 2021, all new hires to Fraser Health will need to have full COVID 19 vaccination (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and individual medical exemptions must be approved by the Provincial Health Officer.

We are proud of the innovation, dedication, partnership and resourcefulness of our physicians, employees and volunteers. More than any building or technology, it's our people who make Fraser Health distinct. We value diversity in the work force and seek to maintain an environment of respect, caring and trust.

Find out what it’s like to work here. Like us on Facebook(@fraserhealthcareers), follow us on Twitter & Instagram(@FHCareer), or connect with us on LinkedIn (fraserhealthcareers) for first-hand employee insights!

1. Provides strategic planning support and change management services by leading and providing senior level support and guidance in streamlining business processes and best practices for health and corporate information systems capture and utilization.
2. Leads, develops, and maintains the business processes necessary to facilitate care provider access to health and corporate information systems by conducting feasibility studies and determining user requirements for the uptake of health and corporate information functionality or systems. Leads, coordinates and/or participates in initiatives and process redesign that supports and follows the service management methodology.
3. Provides senior level business analysis by carrying out work flow analysis, developing business information requirements and models, defining business scope and objectives and planning, designing, or modifying practical manual and automated business processes.
4. Provides health information systems projects responsibility, under the direction of the Lead or Portfolio Manager, by performing business systems analysis support. Will lead small projects and provide project management guidance to Business Analysts.
5. Analyzes and diagnoses health information systems applications and/or business issues and provides resolution to either the systems or the business processes. Supports business process changes and/or functional changes to health information systems in support of business practice requirements by testing, modifying, and maintaining the integrated health information systems applications.
6. Develops Service Level Agreements between Informatics and assigned business areas to support the movement of projects to operational status, maintenance, and support.
7. Resolves operational issues with health information systems as identified internally or externally from the Informatics Customer Service desk.
8. Participates in the development, implementation, and evaluation of health informatics goals, objectives, policies and procedures for Informatics and assigned business areas within Fraser Health.
9. Participates on assigned internal and external committees as required and works collaboratively as a member of the Health Information Systems and Services team.
   

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge of health and corporate information systems.
• Ability to analyze business processes and business specifications.
• Knowledge of systems analysis, design and development life cycle theory, concepts and practices.
• Ability to develop innovative system/computing technology approaches and
• solutions for customer business needs.
• Analytical reasoning and problem solving skills.
• Ability to communicate effectively both verbally and in writing.
• Ability to deal effectively with others.
• Ability to organize and prioritize work.
• Ability to work independently and as a member of a team.
• Physical ability to perform the duties of the position.