Director, Consulting and Advanced Analytics - Center for Advanced Analytics Data Science and Innovation (Caadsi)

Fraser Health (FH) is responsible for the delivery of hospital and community-based health services to over 1.9 million people in 20 diverse communities from Burnaby to Fraser Canyon on the traditional territories of the Coast Salish and Nlaka’pamux Nations. The Fraser region is home to 32 First Nations communities and 6 Métis Chartered communities. Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: better health, best in health care.

The Senior Director of Consulting and Analytics is seeking four (4) value-driven leaders for the new Director of Consulting and Advanced Analytics opportunities within the Center for Advanced Analytics Data Science and Innovation (CAADSI) portfolio at FH. Each Director will oversee one of the following unique and interconnected portfolios respectively:

• Digital Transformation and Priorities
• Regional Integrated Acute Care
• Regional Integrated Community Care
• Quality and Patient Safety and Integrated Physicians

The vision for CAADSI is to be national leaders in digitally transforming healthcare, prioritizing exceptional experiences for patients and providers, revolutionizing care delivery and harnessing the power of virtual care for a seamless, equitable and easily accessible high quality health system.

Our ideal candidate is a clear, caring and courageous leader that brings a strong business acumen, a systems perspective, healthcare project implementation experience and technical analytics experience. They will mentor a developing team while collaborating across departments to ensure both a compliant organization and viable solutions that warrant sustainable quality care. This leader will be an advocate for continuous improvement and an agile supporter innovation and team development.

The Director is accountable for:

• Implementing standardized methodologies and best practices while monitoring operational plans aligned with external and internal priorities, goals, objectives and strategies supported by performance metrics;
• Supporting effective project management and process improvement to help improve the flow of patients across the care continuum, quality of care and overall system performance;
• Facilitating production, dissemination and application of customized and scalable performance reports to optimize accuracy, timeliness and automation opportunities.
• Developing inputs for strategies and policies to advance the coordination, amalgamation and integration of services to improve performance while adopting frameworks, ensuring capability for monitoring and reporting the impact and outcomes; and
• Pursuing opportunities for performance improvement through systematic monitoring of internal/external sources and regular interaction with key partners while providing oversight to client management, problem solving, program/network/site issues and gaps.

The successful candidate will have:

• Masters’ in Health Services Administration, Sciences, Business Administration or a related discipline.
• Progressive experience in complex leadership roles responsible for strategy and service planning as well as projects and initiatives.
• Expertise in applying quantitative and qualitative approaches to planning activities and performance improvement opportunities.
• Proven ability to interact with clinical, operational and leadership partners.
• Progressive experience in Quality Improvement, Project Management, Agile practices, Change Management and Lean Improvement Techniques are an asset.

If you have any questions, or are interested in learning more about this rewarding opportunity with Fraser Health, please email Swetlana Patnaik, Client Partner of Executive and Senior Leadership Acquisition at executive.recruitment@fraserhealth.ca.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring & Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:
Reporting to the Senior Director, CAADSI, the Director is accountable for providing leadership and implementing strategies developed and outlined by the Senior Leadership to the FHA Center for Advanced Analytics, Data Science and Innovation (CAADSI). Identifies opportunities and helps to implement solutions that optimize the use of health care resources employed to deliver services across the care continuum and improve population health and outcomes. Provides comprehensive support and ensures alignment for directional and service planning and forecasting across FHA transformation initiatives, programs, networks, continuums and entities. Directs project management and technical support activities for system-wide and entity-based performance improvement initiatives to enable best practice implementation and improved resource utilization. Establishes and coordinates project teams and provides leadership, guidance and support to staff to achieve goals and deliverables associated with directional planning and systems performance improvement. Positions group to provide information and improvement expertise to the organization drawing on data and resources across the CAADSI portfolio. Key partnerships are with other members of the CAADSI Leadership Team, transformation/ network/ continuum/ program leaders, patient flow leaders, other corporate services (including financial planning, facilities planning, employee engagement, population health, etc.) Reporting directly to the Director are Managing Consultants, Project Leaders, UI UX Consultants and Business Analysts.

1. Ensure implementation of standardized methodologies and best practices - such as Analytical Management Framework (AMF), by effective planning, development of tools, templates and sustainment plans.
2. Ensure development, implementation and monitoring of operational plans in accordance with external and/or internal requirements and expectations, including goals, objectives and strategies that are supported by performance metrics and are aligned with organizational priorities.
3. Ensure provision of effective project management, and process improvement support to clinical and operational staff to help improve the flow of patients across the care continuum, the quality of care, and overall system performance.
4. Facilitate production, dissemination and application of customized and scalable performance reports in conjunction with the Data Management and Reporting teams, optimizing accuracy, timeliness and automation opportunities as well as alignment with other performance reporting processes.
5. Develop and recommend inputs such as gap analysis, insights, issues and risk analysis for strategies and policies to advance the coordination, amalgamation and/or integration of services to improve performance.
6. Collaborate with other CAADSI leaders to create/adopt frameworks and ensure capability for monitoring and reporting the impact of improvements in system performance, and the impact on population health and outcomes.
7. Support the application of new analytical tools/techniques/models to address operational and system challenges in support of performance improvement, including system efficiency and population health and outcomes by implementation and change management plans.
8. Ensure optimal integration of previous Regional Planning functions and previous Patient Flow Improvement functions into a cohesive/coordinated system performance group, and effectively leverage the opportunities created by positioning the group within CAADSI.
9. Identify and pursue new/expanded opportunities for performance improvement through systematic monitoring of internal/external sources and regular interaction with key partners.
10. Provide leadership and direction to designated team members using effective communication management techniques.
11. Provide oversight to Client management, problem solving, addressing program/network/site issues and gaps by developing and mentoring teams to develop solutions. Manages and provides a safe and healthy workplace for patients/clients and staff and ensures that health and safety requirements for operational area are met. Reports unsafe situations; investigates and takes corrective action and/or notifies appropriate personnel.

Master’s Degree in Health Services Administration, Sciences or Business Administration supported by seven (7) to ten (10) years’ recent, related experience in progressively more complex management/leadership roles with responsibilities for strategic and service level planning, managing large scale projects and initiatives, applying a variety of quantitative and qualitative approaches to a range of planning activities and performance improvement opportunities, and effective interaction with wide range of clinical, operational and leadership partners. Expertise in Quality improvement, Change management and lean improvement techniques are an asset.

COMPETENCIES:

Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Expertly applies knowledge of qualitative and quantitative analysis, as well as strategic and service planning in complex environment with competing interest and priorities
• Uses expertise to influence internal and external partners in support of the strategic priorities and performance expectations of the organization
• Expertly communicates service and directional plans, performance improvement projects, metrics and results, and the knowledge gained from comprehensive/complex qualitative and quantitative analysis, forecasting and scenario development to audiences both internal and external to the organization.
• Acts as a senior advisor on strategic level issues & opportunities, as well as service level implications from organizational changes
• Demonstrates effective leadership to engage, inspire and involve partners including staff and physicians in a complex and interrelated system to implement necessary improvements and system efficiencies in both the planning and implementation stages.
• Demonstrates comprehensive understanding and experience with strategic issues and service opportunities across the continuum of care.
• Utilizes sounds business acumen to manage the fiscal resources of assigned area and projects in a manner that is financially responsible and consistent with the overall goals of the organization.
• Exhibits effective leadership, coaching, and mentorship to designated staff and managers, fosters collaborative working relationships, and supports the ongoing development of staff.