Business Analyst, Contract Management

Supporting the Vision, Values, Purpose and Commitments of Fraser Health including service delivery that is centered around patients/clients/residents and families:

Provides leadership and support to the Contract Management Office (CMO) team by applying expert knowledge in Contract Management, Sourcing and Procurement, or Product Management, and skills in business and data analytics, UX/UI, system administration, and reporting to provide evidence-based review of service utilization, health interventions and technology assessments; responsible for the planning and development of reporting requirements by reviewing clinical, financial, human resource, commercial service and operational data to develop strategic business cases; prepares supporting documents, process maps, briefing papers, strategic and tactical reports for an assigned area and/or portfolio for submission to Fraser Health Executive, Board of Directors and other stakeholders; works collaboratively with members of the Contract Management team, senior management, staff of various organizational units and other internal and external stakeholders in support of the mission, philosophies and goals of Fraser Health.

1. Coordinates work activities related to the production of major reports and documents, identify reporting needs, analyze current procedures, explore opportunities, reduce redundancies and ensure data gathering and reporting processes support corporate strategies and business objectives related to contract management, service utilization reviews, health intervention/technology assessments and cost-effective analyses in collaboration with business units and stakeholders.
2. Consults with Directors and Managers and engages with clients and stakeholders to determine and ensure relevant information is captured, effectively gathered, mined and leveraged to support effective decision making in support of program and corporate strategies.
3. Verifies the accuracy, consistency and integrity of data and information; consults with Contract Management leadership to validate contents of reports and documents.
4. Provides detailed analysis, advice, interpretation and resource support within Contract Management for multi-source complex data analysis by compiling and reviewing financial, contract, human resource and operational data, clinical data and significant events occurring within a specified time frame.
5. Prepares strategic business cases and supporting documents, briefing papers, strategic and tactical reports for an assigned area and/or portfolio for submission to Fraser Health Executive, Board of Directors and other stakeholders.
6. Develop comprehensive business and technical requirement documentation for existing and new contract management processes.
7. Provides system administration support to existing contract management digital platforms such as DocuSign, Bonfire, ComplyWorks and Agiloft CLM; oversees activities pertaining to updates and maintenance of intranet site.
8. Tracks and monitors the implementation of the project progress according to established plan; monitors and reports on the status and major issues/obstacles encountered; makes recommendations regarding scope changes.
9. Provides expertise during different phases of system implementation life cycle to ensure reporting requirements meet established guidelines and standards; reviews reporting requirements and performs corrective action, as required.
10. Develops annual performance plans including goals and objectives for assigned area of responsibility, in collaboration with the Manager, Contract Management Office.
11. Develops business reports and participates in the design, development and testing of performance reporting solutions using various tools such as MS Excel, SQL or Power BI Designs and develops BI reporting solutions using reporting tools such as SQL, Power BI, or Tableau.
12. Provide end user training, create training manual and videos, and user support on CMO digital platforms.
13. Review system requirements and preparing test scenarios, executing tests on system usability and analyzing test results on database impacts, errors or bugs, and usability.
14. Provides quality assurance and a value-added review of reporting inputs to promote high standards for quality and insight. Ensures the analytics solutions are aligned with production standards and guidelines.
15. Communicates with all levels of staff and management across FH to facilitate consensus, consultation and the sharing of information; liaises with consultants, vendors, and other health care entities and other external agencies.
16. May provide leadership and direction to project team members; conveys policies and priorities; coordinates work and ensures issues are resolved or escalated to ensure project deliverables and timelines are met.

Bachelor's degree in Business Administration, Health Economics, Computer Science and/or related field, plus five (5) to seven (7) years' recent related experience in contract management, business analysis and/or health care management, or an equivalent combination of education, training and experience.

COMPETENCIES:
Demonstrates the leadership practices of the Fraser Health Leadership Framework of Clear, Caring and Courageous and creates the conditions for people to succeed.

Professional/Technical Capabilities

• Demonstrated knowledge and understanding of the health care system
• Demonstrated ability to analyze and visualize clinical, contract, administrative and financial data
• Demonstrated understanding of relational and multidimensional database concepts
• Knowledge of other health care disciplines and their role within healthcare
• Demonstrated ability to work effectively in a team environment and independently
• Ability to plan, organize and prioritize work and deadlines
• Working knowledge of Agile, SDLC, Lean, Scrum, Six Sigma and other flow process improvement concepts
• Working knowledge of change management practices, such as PROSCI
• Working knowledge of contract management lifecycle, strategic sourcing and public procurement.
• Ability to quickly understand and operate applicable software applications
• Physical ability to perform the duties of the position