Technical Process Analyst

The Alberta Electric System Operator (AESO) is responsible for the safe, reliable, and economic planning and operation of the Alberta Interconnected Electric System. We provide open and non-discriminatory access to Alberta's interconnected power grid and also facilitate Alberta's competitive wholesale electricity market. The AESO strives to foster an inclusive, diverse and equitable workplace where people feel respected and welcomed for who they are, together we deliver high performance and innovative results.

Job Description

Our Operations Systems team is looking for an enthusiastic, reliable, and professional individual to join the team as a Technical Process Analyst. Operations Systems is a dynamic, high-tech, high-energy group closely aligned with the real-time operation of Alberta's electrical grid and energy market. We monitor, maintain, troubleshoot, and integrate changes across multiple functional areas, with a singular purpose to provide real time situational awareness and decision support tools to system controllers and market stakeholders.

Alberta's energy market is undergoing an unprecedented era of change and growth. Cross-functional processes are key to the operation of the energy market, from the market designers who define the rules to the system controllers who monitor and dispatch energy and contracted services. The Operations Systems department plays a key role in the real time operation of the market, facilitating the energization of generation projects by ensuring new projects are modelled in the necessary tools, and participating in the development and release of the software applications used to operate the grid and market.

This full-time permanent opportunity offers room for growth, competitive compensation, and a variable pay program. We also have paid vacation and flex time, health & dental health benefits, mental health support, defined contribution pension plan, and learning and development opportunities as part of your overall compensation package. We support a flexible and hybrid work environment.

Signs you will enjoy working on this team:

• You thrive in a fast-paced and dynamic environment and are looking for an opportunity to embark on transformative change.

• You embrace change and pivot and adapt with ease.

• You are an enthusiastic self-starter, comfortable with taking initiative, and a creative thinker with an appetite for continuous learning.

• You thrive working in a diverse atmosphere, amid a team and colleagues with varied backgrounds, experiences, and perspectives.

• The work environment is a hybrid structure with three days onsite (Tuesday through Thursday) for team collaboration. We also have a flexible workplace practice to support life and personal needs. There may be some weeks that require more onsite presence during key business or operations events. The worksite for this role requires the ability to travel to a location in NW Calgary that is not accessible by public transit.

Personal attributes to thrive in this role and team:

• You adopt new software applications quickly and your technical acumen is envious.

• You are comfortable working with highly technical teams where you may not understand the specific details of their responsibilities.

• You communicate and interact patiently and confidently to ensure the needs of business users and other technical specialists are being met.

• You respond to technical emergencies in a calm and focused manner.

• You have demonstrated advanced problem-solving skills that integrate critical thinking and sound judgement in high-pressure real-time scenarios.

• You have high personal accountability and find it intuitive to place attention on priority and high-value tasks.

• You are comfortable working in a highly secure environment and consistently follow security protocols.

• You value working in a highly collaborative environment and can find an effective balance between personal initiative and team engagement under minimal direct supervision.

Accountabilities include:

• Analyze key processes to determine improvement opportunities.

• Develop and enhance processes, procedures, and tools through engagement with stakeholders.

• Lead the development or modification of documentation for new or updated processes, and work with stakeholders to define the maintenance schedule for such documentation.

• Build strong relationships with IT experts to explore automated solutions for processes.

• Ensure compliance with AESO rules and standards.

• Support resourcing and time management by participating in work breakdown, time estimation, and schedule development for projects and base load work.

You have:

• Post-secondary education in business, engineering technology, computer science or equivalent education/certification.

• Specific experience with analysis methodologies such as Six Sigma (DMAIC), Total Quality Management (TQM), or Business Process Management (BPM) is an asset.

• A minimum of 4-5 years of experience managing, facilitating, and analyzing processes.

• A minimum of 3 years of experience in business requirements analysis.

• Familiarity with process automation tools such as Microsoft Power Platform.

• Proficient user of Microsoft Office tools (Word, Excel, PowerPoint, Visio, Teams, SharePoint).

Application deadline: May 6, 2024

#LI-Hybrid

If you are contacted for a pre-screening and/or interview, please advise of any accommodation measures required to enable you to fully participate. Information received relating to accommodation measures will be addressed confidentially.

The Alberta Electric System Operator is unable to accept unsolicited agency resumes.

The Alberta Electric System Operator, and its members, officers, employees and agents (collectively, the "AESO") is committed to protecting personal information provided to it. When you submit your personal information to the AESO for the purpose of pursuing employment with the AESO, the collection, use and disclosure of personal information is in accordance with the provisions of the Freedom of Information and Protection of Privacy Act (FOIP Act) of Alberta.

As noted, the AESO is mandated to maintain the safe and reliable operations of the provincial power grid. As part of meeting its obligations, the AESO may require the successful candidate to undergo a criminal background check for the position. This collection of personal information for the purposes of a check will be conducted in accordance with Section 33 of the FOIP Act.