Business Analyst

April 3 2024
Industries Airspace, Aviation, National Defence
Categories IT Business Analyst,
Calgary, AB • Full time

Employment Type: Full-time Regular

City: Calgary, AB (YYC)

Posting Open Date: 04/03/2024

Posting Close Date: 04/17/2024 (Please note the posting will close at 11:59pm MST)

Why WestJet:

Every WestJet journey has the potential to enrich lives; a career with us is no exception.

WestJet arrived on the Canadian airline scene in 1996 and changed the industry for the better. We made air travel more affordable for Canadians and now we're going global.

Join us and love where you're going.

Remote Work:

This position is eligible for remote work, within Canada, under our mobile workforce program.

Overview of role:

The Business Analyst is responsible for working with key stakeholders to assess and understand business processes and recommend how those processes can be implemented and improved by leveraging technology. This role will be a key resource in gathering and developing requirements for operations, projects, and will provide input into the scrum methodology for delivering sprints for various products within the Reservation Platforms portfolio. Critical to the technology roadmap for the supported business unit, the business analyst will provide input and feedback to the Product Owner / Manager related to the multi-year lifecycle of the products they support.

Key deliverables / responsibilities include:

  • Analyze business and technology processes to understand areas of improvement / efficiency.
  • Requirements gathering and development for operations, projects, sprints.
  • Stakeholder management with business partners and technology peers, describe product functionality and criticality to overall business performance.
  • Contribute to the product roadmaps in conjunction with the Product Owner / Manager.
  • Participate in scrum process by assessing functionality delivered in sprints, development of user stories, prioritization activities.
  • Communicate to business and technology stakeholders intake process, working with teams on forming requests with detail that lead to high quality estimates and plans.
  • Champion for technology within external business stakeholder groups.
  • Research market innovations and advancements within product and business process area.
  • Participate in the development of business cases and budgeting process.
  • Effectively collaborate with cross-functional, cross-organization teams to negotiate and integrate project plans, secure commitments on deliverables, and resolve blocking issues
  • Identify stakeholders and manage at varying levels within the organization, tailoring your style and approach to meet their needs, both in-person and remote
  • Work with the business or cross-functional team to clarify problem statements. Apply methodical problem-solving, critical thinking and root cause analysis to dissect complex issues into logical components.

Experience and qualifications:

  • Bachelor's Degree in relevant technical or business-related area
  • 3+ years in relevant technical or business facing teams
  • Excellent communication and presentation skills
  • Passion for process analysis and improvement
  • Proven track record to communicate both in business and technical fields, ability to translate between the two

The benefits of being a WestJetter:

WestJet provides all WestJetters with a competitive total rewards package. On top of that, we offer:

  • A fun and friendly culture with colleagues who work together to win
  • Travel privileges for you and your family, effective from your start date
  • Savings and Benefit programs that are flexible to meet your specific needs

Think we are a fit? Apply now!

About WestJet Group of Companies

Together with WestJet's regional airline, WestJet Encore, we offer scheduled service to more than 100 destinations in North America, Central America, the Caribbean and Europe and to more than 175 destinations in over 20 countries through our airline partnerships.

Our Safety Promise

At WestJet, the safety and security of our people and our guests is a core value and at the heart of what we do. As safety and security is a shared responsibility, it is expected that you will use safe work practices to ensure your well-being and the safety of others.

WestJet recognizes that the use of Alcohol and Drugs can adversely impact a safe work environment and the well-being of others including guests, suppliers and the public, as well as place WestJet's operations at risk. All roles that are identified as safety sensitive are required to pass a Pre-Employment Alcohol and Drug Test as per WestJet's Alcohol and Drug Policy.

Our Commitment to Diversity and Inclusion

We embrace what makes us each unique, and what makes us uniquely WestJet. WestJet is committed to inclusiveness, equity, and accessibility and if you require accommodation during the selection process, please let our Talent Acquisition team know. We encourage all qualified candidates to apply. We thank all applicants for their interest in WestJet; however, only those candidates who are selected will be contacted.

For more information about everything WestJet, please visit



Apply now!

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