Sr Twilio Voice Technical Product Owner
- Brazil, Canada, Mexico, United States
- Remote
- Posted Jul 24, 2026
- 1 position
Opens an external site
- Employment type
- Contract
- Experience level
- Lead · 10+ years
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Director
- Application method
- Direct apply is available
Job summary
The Technical Product Owner will manage the Twilio Voice platform, focusing on IVR and reporting insights. They are responsible for converting complex business needs into detailed user stories with clear acceptance criteria for stakeholders.
Job details
Position : Twilio Voice Technical Product Owner Location: (Remote) Duration: Long term contract Experience : 12+ Years MUST Locations : Mexico, USA, Brazil, Canada Mandatory Skills : Twilio Voice, IVR, Twilio Inbound & Outbound, Twilio Insights, Twilio Analytics, Contact center platform, Provider, Payer, Operations, Healthcare domain, Product Owner Exposure to Twilio IVR and Insights reporting Skills needed – •Seasoned Product Owner with 10+ years of experience as Technical PO •Must have skills – oDB knowledge with hands on SQL skills to handle complex needs oFamiliar with end-to-end Contact Center reporting oInterpersonal skills with the ability to handle demanding stakeholders oAbility to convert complex business needs into User Stories with clearly articulated acceptance criteria skills – Familiar with Twilio Insights with product background Familiar with healthcare compliance needs for reporting
What you’ll do
The Technical Product Owner will manage the Twilio Voice platform, focusing on IVR and reporting insights. They are responsible for converting complex business needs into detailed user stories with clear acceptance criteria for stakeholders.
Requirements
Requires over 10 years of experience as a Technical Product Owner with strong SQL skills and expertise in Twilio Voice and Contact Center reporting. Candidates must have experience in the healthcare domain and familiarity with healthcare compliance needs.
Listed skills
- Outbound · Preferred
- SQL · Preferred
- Technical · Preferred
- Organization · Preferred
- Attention to detail · Preferred
- Data analysis · Preferred
- Compliance · Preferred
- Reporting · Preferred
- Inbound · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Twilio Voice
- IVR
- Twilio Inbound & Outbound
- Twilio Insights
- Twilio Analytics
- Contact Center Platform
- Healthcare Domain
- Product Ownership
- SQL
- Database Knowledge
- User Story Creation
- Acceptance Criteria
- Stakeholder Management
- Healthcare Compliance
- Contact Center Reporting
Job areas
- Technology
- Healthcare
- Management & Leadership
- Software
- Data & Analytics
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