Sr Twilio Voice Technical Product Owner

Résumé du poste

The Technical Product Owner will manage the Twilio Voice platform, focusing on IVR and reporting insights. They are responsible for converting complex business needs into detailed user stories with clear acceptance criteria for stakeholders.

Détails du poste

Position : Twilio Voice Technical Product Owner Location: (Remote) Duration: Long term contract Experience : 12+ Years MUST Locations : Mexico, USA, Brazil, Canada Mandatory Skills : Twilio Voice, IVR, Twilio Inbound & Outbound, Twilio Insights, Twilio Analytics, Contact center platform, Provider, Payer, Operations, Healthcare domain, Product Owner Exposure to Twilio IVR and Insights reporting Skills needed – •Seasoned Product Owner with 10+ years of experience as Technical PO •Must have skills – oDB knowledge with hands on SQL skills to handle complex needs oFamiliar with end-to-end Contact Center reporting oInterpersonal skills with the ability to handle demanding stakeholders oAbility to convert complex business needs into User Stories with clearly articulated acceptance criteria skills – Familiar with Twilio Insights with product background Familiar with healthcare compliance needs for reporting

Ce que vous ferez

The Technical Product Owner will manage the Twilio Voice platform, focusing on IVR and reporting insights. They are responsible for converting complex business needs into detailed user stories with clear acceptance criteria for stakeholders.

Exigences

Requires over 10 years of experience as a Technical Product Owner with strong SQL skills and expertise in Twilio Voice and Contact Center reporting. Candidates must have experience in the healthcare domain and familiarity with healthcare compliance needs.

Compétences indiquées

• Outbound · Souhaitée
• SQL · Souhaitée
• Technical · Souhaitée
• Sens de l’organisation · Souhaitée
• Souci du détail · Souhaitée
• Analyse de données · Souhaitée
• Compliance · Souhaitée
• Reporting · Souhaitée
• Inbound · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Twilio Voice
• IVR
• Twilio Inbound & Outbound
• Twilio Insights
• Twilio Analytics
• Contact Center Platform
• Healthcare Domain
• Product Ownership
• SQL
• Database Knowledge
• User Story Creation
• Acceptance Criteria
• Stakeholder Management
• Healthcare Compliance
• Contact Center Reporting

Domaines d’emploi

• Technology
• Healthcare
• Management & Leadership
• Software
• Data & Analytics