Salesforce Business Analyst / Project Manager

Original job posting

Lead sales initiatives and systems implementations by translating business needs into scalable technology solutions. Manage the full project lifecycle from discovery and requirements gathering through UAT and go-live support.

Job details

Salesforce Business Analyst / Project Manager – Salesforce | UAT | Sales Cloud Location: Toronto-Canada Work: hybrid, from office, Tue to Thu We are seeking a Tech-Savvy Business Analyst / Project Manager with approximately 5 years of hands-on experience leading Sales initiatives and related Systems implementation. The ideal candidate excels at translating business needs into practical technology solutions, with a strong focus on delivering scalable, user-centric systems and tools that boost sales performance and operational efficiency. Core Skills and Experience Communication and Presentation: • Excellent verbal and written communication skills • Able to convey complex ideas clearly to both technical and non-technical audiences • Comfortable presenting to stakeholders at all levels Business Analysis Expertise: • Demonstrated ability to lead business-critical initiatives from discovery through delivery • Skilled in conducting thorough business analysis and driving collaborative decision-making • Proven track record of ensuring timely delivery of business value in fast-paced environments Cross-Functional Partnership: Acted as a key business partner, actively leading across all phases of the project lifecycle, including: • Requirements elicitation and documentation • Business requirement analysis and validation • Stakeholder feedback sessions • Impact analysis and risk identification • UAT coordination and execution • Sprint demos and agile ceremonies • Change readiness, training, and go-live support • Troubleshooting user-reported issues with minimal disruption and long-term fixes in mind Stakeholder management • Successfully partnered with diverse stakeholder groups • Strong ability to secure alignment and manage expectations throughout the project lifecycle Process Mapping, Optimization and Problem Solving • Skilled in mapping and analyzing “as-is” and “to-be” business processes • Able to distinguish between core business needs, stakeholder desires, and system constraints • Analytical thinker with a knack for identifying root causes and driving long-term, data-driven solutions • Focused on uncovering and addressing systemic process inefficiencies, not just symptoms Additional • Willingness to take on additional tasks or responsibilities as assigned by the Apple Manager or team lead • Demonstrates flexibility, ownership, and a proactive approach to problem-solving and delivery • Salesforce Experience (Preferred): Familiarity with Sales Cloud, Experience Cloud, and dashboard configuration • Experience using Miro, Box, and similar tools for collaboration and process mapping

What you’ll do

Lead sales initiatives and systems implementations by translating business needs into scalable technology solutions. Manage the full project lifecycle from discovery and requirements gathering through UAT and go-live support.

Requirements

Requires approximately 5 years of experience in business analysis and project management with a focus on sales systems. Proficiency in Salesforce Sales Cloud and experience with process mapping tools like Miro is preferred.

Listed skills

• Business analysis · Preferred
• Project management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Analysis
• Project Management
• Salesforce Sales Cloud
• User Acceptance Testing (UAT)
• Requirements Elicitation
• Process Mapping
• Stakeholder Management
• Agile Ceremonies
• Change Management
• Impact Analysis
• Risk Identification
• Salesforce Experience Cloud
• Dashboard Configuration
• Miro
• Box
• Cross-Functional Partnership

Job areas

• Technology
• Software
• Consulting
• Management & Leadership
• Sales