Business Systems Analyst - Salesforce/CRM

Job summary

Liaise with stakeholders to design and document technical solutions that meet operational and reporting needs. Provide production support and perform data validation and mapping for back-office systems.

Job details

Business Systems Analyst - Salesforce/CRM Skills: Salesforce Toronto, ON - Hybrid (3 Days WFO) Duties Include: • Liaise with business stakeholders and technology teams to understand business objectives and design solutions that meet analytics, operational, and management reporting needs while ensuring alignment with relevant industry standards and regulatory requirements. • Elicit, analyze, and document requirements through stakeholder interviews, workshops, business process analysis, business scenarios, and user stories. • Analyze and conceptualize solution designs in collaboration with Systems Architects, Software Developers, and other delivery partners to achieve business and client stakeholder objectives through effective use of technology. • Analyze source and target system data requirements and define data mappings aligned with enterprise data platform design standards. • Gather and document integration requirements, business process flows, database requirements, process mappings, and API endpoint mappings. • Write PL/SQL queries to support data validation, troubleshooting, and test data setup. • Provide production support for back-office systems, including issue analysis, root-cause investigation, and coordination with technical teams for timely resolution. • Identify outlying data patterns, data quality gaps, and data cleansing issues, and support resolution activities. • Document high-level designs, system interactions, integration touchpoints, and end-to-end data flows. Essential Skills: • Experience applying business analysis| systems analysis| and technology elivery practices across a broad range of business functions. • Experience working on CRM systems/ Salesforce platform / object model.

What you’ll do

Liaise with stakeholders to design and document technical solutions that meet operational and reporting needs. Provide production support and perform data validation and mapping for back-office systems.

Requirements

Requires experience in business and systems analysis across various business functions. Must have specific expertise with CRM systems and the Salesforce platform object model.

Listed skills

• Data Validation · Preferred
• Business analysis · Preferred
• Salesforce · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Salesforce
• CRM
• Business Analysis
• Systems Analysis
• PL/SQL
• Requirement Elicitation
• Data Mapping
• API Endpoint Mapping
• User Stories
• Business Process Analysis
• Production Support
• Data Validation

Job areas

• Technology
• Data & Analytics
• Consulting
• Software