Business Analyst

Company Description White Spot Limited is headquartered in Vancouver, British Columbia and serves more than 15 million guests annually through its White Spot Restaurants and Triple O’s brands. White Spot operates in British Columbia; Triple O’s has operations in British Columbia, Alberta and Hong Kong. White Spot Limited is proud to be recognized as one of Canada’s Best Managed Companies for the past sixteen consecutive years, achieving Platinum status. White Spot is currently seeking a Business Analyst to strengthen our operations. The Business Analyst will be instrumental in recommending practical solutions based on their analytical findings. Role Description As an integral member of the Business Intelligence (BI) Data Team, the Business Analyst will leverage data to optimize operational performance and support strategic decision-making. Reporting to Operations, this role involves analyzing data to identify trends, inefficiencies, and opportunities for improvement. The analyst will build and maintain dashboards, conduct root-cause analyses, develop predictive models, and provide actionable recommendations to enhance efficiency and resource allocation. By ensuring data accuracy, aligning with governance standards, and fostering a data-driven culture, the Business Analyst will directly contribute to the success of the organization. Salary Range $70,000 to $80,000 annually to start, depending on experience, with potential to grow, comprehensive benefits package. Key Responsibilities Build and maintain dashboards and reports to track key performance indicators (KPIs) Analyze operational data to identify trends, inefficiencies, and opportunities for improvement Provide actionable recommendations to improve operational performance Work closely with the Directors of Operations to align data insights with business priorities and operational goals Partner with operations teams to identify data requirements, implement tracking mechanisms, and support performance improvement initiatives Conduct root-cause analysis of operational challenges and make recommendations based on data Develop predictive models to forecast operational performance and guide resource allocation Monitor and evaluate the effectiveness of operational programs Collaborate with the BI Data Team to ensure that operational data is aligned with enterprise-wide data governance policies Support the integration of operational data into organizational data warehouses and BI platforms Maintain the accuracy and consistency of operational data Provide regular updates and insights to leadership on operational trends, challenges, and successes Benchmark operational metrics against industry standards to identify areas for competitive improvement Train operations staff on data tools and dashboards to foster a data-driven culture within the department Act as the primary point of contact for operations-related data inquiries and ad-hoc analysis requests Support the Data Team as needed with ad hoc requests and projects Key Attributes Degree in business analysis, computer science, or a related field, complemented by at least 2 years of relevant professional experience Proficiency in data analysis and visualization tools such as Excel, Tableau, or Power BI Hands-on experience with SQL and Python for data manipulation and analysis Hands-on experience with Snowflake an asset Knowledge of operational KPIs and experience working with operational data systems (e.g., point-of-sale, inventory & labour management) Strong statistical and modeling skills for forecasting and performance evaluation Skilled at creating visual representations of data to clearly and effectively convey insights Familiarity with data governance best practices Robust analytical and problem-solving abilities Excellent communication and collaboration skills Meticulous attention to detail coupled with a dedication to data accuracy Proven capability to work autonomously and effectively manage multiple priorities Endless curiosity! Preferred Qualifications Certifications: CDMP (DAMA), CBAP, CCBA, AAC (IIBA), or equivalent are a plus. Project Management: Experience in an Agile work environment and knowledge of change management methodologies. Industry Knowledge: Having a solid grasp of the hospitality industry’s dynamics and the ability to connect data with business problem-solving is important. While knowledge can be gained on the job, initial familiarity is beneficial.

The Business Analyst will leverage data to optimize operational performance by building dashboards and conducting root-cause analyses. They will provide actionable recommendations to leadership to enhance efficiency and resource allocation within the organization.

Requires a degree in business analysis, computer science, or a related field with at least 2 years of professional experience. Proficiency in SQL, Python, and visualization tools like Tableau or Power BI is essential.

• Comprehensive benefits package

• Data visualizationPreferred
• Power BIPreferred
• Change ManagementPreferred
• SQLPreferred
• TableauPreferred
• Data analysisPreferred
• Microsoft ExcelPreferred
• Root Cause AnalysisPreferred
• AgilePreferred
• PythonPreferred
• ForecastingPreferred

Identified from the job description. Confirm important requirements above.

• Data Analysis
• Data Visualization
• Excel
• Tableau
• Power BI
• SQL
• Python
• Snowflake
• Statistical Modeling
• Forecasting
• Root-Cause Analysis
• Data Governance
• KPI Tracking
• Agile
• Change Management
• Hospitality Industry Knowledge

• Data & Analytics
• Hospitality
• Food & Beverage
• Technology
• Management & Leadership

Minimum education

Professional degree

Minimum experience

2+ years

Apply by

Mar 9, 2027

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available