Business Analyst, Operational Excellence (Total Rewards)

Job summary

The Business Analyst will support digital transformation by optimizing HR processes and technology, specifically focusing on Workday Total Rewards. They will elicit business requirements, analyze HR data, and implement system enhancements to drive operational excellence.

Job details

Who We Are For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here. Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Job Description: Position Purpose: The Business Analyst, Operational Excellence exists to support The Salvation Army Canada's digital transformation by optimizing HR processes, data, and technology to improve employee experiences and organizational effectiveness. This role leads the implementation and continuous improvement of cloud-based HR solutions, working closely with stakeholders and external partners to ensure HR data, business processes, and system configurations are accurate, efficient, and aligned with organizational goals. As the functional expert for Workday Total Rewards, the incumbent provides data-driven insights and ensures compliance, enabling HR leaders to make informed decisions that enhance operational excellence and support The Salvation Army's mission across Canada. Key Accountabilities: Elicit and document business requirements from Territorial Headquarters, Divisional Headquarters, Ministry Units, and frontline teams to ensure HR solutions address operational needs and deliver value across the organization. Collaborate with stakeholders, subject matter experts, and system integrators to analyze HR processes, define solution requirements, and support effective Workday People Experience implementations. Leverage HR data and analytics tools to identify trends, develop custom reporting solutions, and provide actionable insights that support strategic and operational decision-making. Recommend process and data management improvements that enhance data accuracy, quality, governance, and reporting capabilities across HR functions. Implement system enhancements, dashboards, and reporting solutions within cloud-based HR platforms to drive continuous improvement, user adoption, and operational excellence. Mitigate project and operational risks by identifying issues, escalating concerns as needed, and executing approved resolutions to minimize business impact and ensure successful outcomes. Manage HR data migration, validation, reconciliation, and audit activities to ensure data integrity, successful system transitions, and compliance with organizational standards. Champion Workday Compensation, Benefits, and Absence Management processes by providing subject matter expertise, guiding change management activities, supporting strategic People Experience initiatives, and ensuring end-to-end process governance and system compliance. Education and Experience Qualifications A university degree in computer science or an approved equivalent combination of education and experience. Workday Certifications (preferable benefits, compensation and absence) or equivalent years of hand-on experience. 3-5 years of Workday Experience including business process, reporting and demand management 2 -3 years previous experience in Business Analysis. Business Problem Identification, Critical thinking and problem-solving skills, Requirement gathering and analysis, Value Analysis/Benefits Mapping, process mapping. Demonstrated expertise in Workday Compensation, Benefits, and Absence Management, with the ability to configure, optimize, and support HR technology solutions. Proven experience delivering complex, high-profile projects within multi-system and multi-entity environments, ensuring successful outcomes and stakeholder satisfaction. Strong business relationship management skills, with the ability to build partnerships, analyze business needs, influence decision-making, and effectively challenge assumptions to drive optimal solutions. Experience working in Agile project environments, contributing to cross-functional teams and adapting to evolving priorities and business requirements. Knowledge of Lean, Lean Six Sigma, or continuous improvement methodologies, with the ability to identify efficiencies and enhance business processes. Advanced proficiency in Microsoft Excel, along with strong working knowledge of Microsoft Word and PowerPoint for data analysis, reporting, and presentations. Exceptional analytical and problem-solving abilities, with a demonstrated capacity to interpret complex data, identify root causes, and develop effective solutions. Excellent communication, adaptability, and self-development skills, with the ability to manage competing priorities, thrive in a fast-paced environment, and continuously enhance professional capabilities. Compensation: The target hiring range for this position is $85,321.60 to $106,641.60 with a maximum of $127,982.40. Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role. The Salvation Army will provide reasonable accommodation upon request. Please email Recruitment.Accommodations@salvationarmy.ca if you have a need for any accommodation and we will be pleased to discuss this with you.

What you’ll do

The Business Analyst will support digital transformation by optimizing HR processes and technology, specifically focusing on Workday Total Rewards. They will elicit business requirements, analyze HR data, and implement system enhancements to drive operational excellence.

Requirements

Candidates must have a university degree in computer science or equivalent and 3-5 years of Workday experience. Proficiency in business analysis, process mapping, and HR technology configuration is required.

Listed skills

• Change Management · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Process Mapping · Preferred
• Business analysis · Preferred
• Workday · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Workday
• Business analysis
• Data analytics
• Process mapping
• Requirement gathering
• Compensation management
• Benefits administration
• Absence management
• Agile methodology
• Lean Six Sigma
• Data governance
• Change management
• Microsoft Excel
• System configuration
• Stakeholder management
• Problem solving
• Influencing Skills
• Frontline Decision-Making Autonomy
• Influencing Without Authority
• Demand Management
• Workday (Software)
• Self Development
• Process Mapping
• Reporting Solutions
• Technology Solutions
• Digital Transformation
• Agile Projects
• Microsoft Word
• Adaptability
• Data Analysis
• Auditing
• Reconciliation
• Business Analysis
• Business Continuity Planning
• Dashboard
• Management
• Business Process
• Business Relationship Management
• Business Requirements
• Change Management
• Decision Making
• Communication
• Computer Science
• Continuous Improvement Process
• Critical Thinking
• Data Integrity
• Data Management
• Data Migration
• Equities
• Governance

Job areas

• Human Resources
• Technology
• Data & Analytics
• Management & Leadership
• Consulting
• Operational Excellence Analyst
• Compensation / Benefits Analyst
• Government Social Benefits Officials
• Compensation, Benefits, and Job Analysis Specialists