Business Analyst II - Pharmacy Operations (Temporary - 18 month contract)

Job summary

The Business Analyst will maintain the accuracy of pharmacy benefit management systems by updating drug information and managing formularies. They will also document business processes and collaborate with cross-functional teams to resolve claim adjudication issues.

Job details

Description Our team and what we'll accomplish together You'll join TELUS Health's Drug Operations team, a mission-critical group responsible for maintaining the accuracy and integrity of Canada's pharmacy benefit management systems. As a Business Analyst II, you'll ensure that Health Canada-approved drugs, formularies, and DIN-based lists are current and precise, directly impacting how millions of Canadians access their medications. You'll thrive in a collaborative, fast-paced environment where your attention to detail and analytical thinking drive real healthcare outcomes. What you'll do Maintain flawless database accuracy by adding, updating, and validating drug information for Health Canada-approved products and provincial PINs in the TELUS system, using both database UI entry and SQL queries to prevent claim processing errors Master and manage PBM claim adjudication data structures by creating and maintaining formularies, price files, categorization rules, and list management to ensure smooth claim processing across pharmacy networks Establish standardized business process documentation that captures workflows, decision trees, and system requirements while ensuring consistency across the Drug Operations team Provide expert, timely responses to complex drug pricing, plan coverage, and formulary inquiries from internal teams and external stakeholders, meeting established SLAs while maintaining comprehensive documentation Collaborate with cross-functional teams including pharmacy operations, compliance, and system administrators to implement updates, troubleshoot claim adjudication issues, and optimize data quality processes Qualifications What you bring Pharmacy Benefit Management (PBM) experience with demonstrated knowledge of claim adjudication principles, formulary management, and pharmacy benefit systems 1–3 years of experience in a comparable business analyst, pharmacy operations, or drug information role Advanced proficiency with Microsoft Excel (pivot tables, VLOOKUP, data validation, formula development) for managing and analyzing formulary and pricing data Strong written and verbal communication skills, with ability to document complex business processes clearly and concisely Excellent organizational and planning skills with demonstrated ability to prioritize multiple tasks and adapt quickly to changing requirements Working knowledge of SQL or database query tools for data retrieval and validation Meticulous attention to detail and commitment to data accuracy in a regulated healthcare environment Great-to-haves Bilingual proficiency in French and English, with ability to communicate complex drug information in both languages Post-secondary diploma or certification in pharmacy, healthcare administration, or a related field Experience with TELUS Health systems or other pharmacy benefit management platforms

What you’ll do

The Business Analyst will maintain the accuracy of pharmacy benefit management systems by updating drug information and managing formularies. They will also document business processes and collaborate with cross-functional teams to resolve claim adjudication issues.

Requirements

Candidates must have 1-3 years of experience in pharmacy operations or business analysis with proficiency in SQL and Microsoft Excel. A background in Pharmacy Benefit Management and strong organizational skills are required for this role.

Listed skills

• SQL · Preferred
• Attention to detail · Preferred
• Data Validation · Preferred
• Microsoft Excel · Preferred
• Troubleshooting · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Pharmacy Benefit Management
• Claim Adjudication
• Formulary Management
• SQL
• Microsoft Excel
• Data Validation
• Business Process Documentation
• Database Management
• Analytical Thinking
• Attention To Detail
• Communication Skills
• Troubleshooting
• Data Quality
• Healthcare Compliance
• Database Query Tools
• Vlookups
• Pharmacy Operations
• Workflow Management
• Bilingual (French/English)
• Planning
• Microsoft Access
• Adjudication
• Multilingualism
• Management
• Business Process
• Claims Processing
• Communication
• Data Retrieval
• Data Structures
• Pivot Tables And Charts
• Health Administration
• Operations
• SQL (Programming Language)
• System Requirements
• Troubleshooting (Problem Solving)
• Verbal Communication Skills
• Prioritization
• Detail Oriented

Job areas

• Healthcare
• Data & Analytics
• Technology
• Administrative
• Pharmacy Business Analyst
• Business Analyst (General)
• Management and Organization Analysts
• Management Analysts

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