Business Systems Analyst

Job summary

The Business Systems Analyst collaborates with business and technical teams to translate business needs into functional solutions using the Intake Process. They are responsible for tracking system issues, configuring hardware and software, and managing the testing and deployment of new releases.

Job details

Business Analyst Reporting directly to the Product Owner, Salesforce, the primary responsibility of the Business Systems Analyst is to bring business requests/issues to their conclusion by collaborating with the business and technical resources within the IS team and across the organization. This includes tracking and analyzing system related problems; identifying potential solutions; configuring system (hardware and software); and testing new releases or bug fixes for the system. You will work on projects that entail the Intake Process as a framework, working with business stakeholders, IS colleagues, and partners to translate business needs into solutions. What we will offer you: Culture: Join a supportive and inclusive work environment where teamwork, respect, and open communication are at the core of everything we do. Opportunity: A continuous focus on professional development with many opportunities for training & career growth. Health & Wellness: Competitive health benefits right from the start including health & wellness spending accounts & maternity leave top-up. Access our employee assistance program for confidential counseling, mental health support, and various resources to help you navigate life’s challenges. Competitive Compensation: We offer a highly competitive salary package, ensuring that your hard work and dedication are recognized and rewarded accordingly. Flexibility: We understand the importance of work-life balance, we offer flexible hybrid work options to help you manage your personal and professional commitments. Technology: Work with state-of-the-art tools and technologies that empower you to excel in your role and stay at the forefront of industry trends. Safety Focused: We care about you and have committed to a zero-harm workplace. *This position is a 1 year fixed-term contract position for maternity leave coverage & can be done from anywhere in Canada* What you‘ll do: Liaise with business owners, other IS staff, and software vendors to provide on-going functional and business support for Superior’s systems. Work with business stakeholders to translate and simplify requirements, define and develop solution requirements and business cases for existing or new business applications (using the Intake Process as the vehicle). Working with business stakeholders, facilitate or lead business process re-design as an integral part of solution development and implementation. Use requirements to drive the design or review of test cases, process change requests, and manage a project’s scope, acceptance, installation and deployment. Act as “internal consultants” to the business, take an active role in learning and understanding our business operations and challenges, and develop deep relationships with both business stakeholders and the technical teams. Conduct preliminary technical feasibility analysis to support the business initiatives and facilitate the changes. Work proactively on business issues to identify risks and minimize impact to the business. Track, troubleshoot, and work with technical resources (developers, infrastructure team or application vendors) on business issues to find out solutions. Provide technical documentation when required. Monitor production operation, promptly solve or escalate problems (if necessary) to minimize the impact to business operations. Provide exceptional customer service and act as second level support to the Help Desk working to resolve outstanding issues in a professional and timely manner. What you bring: University Degree or professional certification and a minimum of three (3) years’ experience in business analyst, system analyst, process improvement, or equivalent role. Salesforce certification (Salesforce Administrator, Platform App Builder) is considered an asset. In-depth knowledge of information technology and the software development life cycle (SDLC), including hands-on involvement in QA testing activities such as test planning, execution, and defect tracking Excellent communication skills, both written and verbal, with the ability to translate technical concepts for non-technical audiences. Proven ability to lead and facilitate cross-functional discussions, gather input from diverse stakeholders, and guide meetings toward actionable outcomes. Team player who is comfortable participating in a variety of multi-disciplinary teams. Good analytical and problem solving skills with the ability to determine the root cause and prevent future occurrences. Exceptional customer service skills. Ability to multitask and handle multiple deadlines and changing priorities. The ability to advocate change and influence outcomes in areas without any direct responsibility. Salary: $70,000–$80,000 annually (based on skills, experience, qualifications, and geography). Eligible employees may earn performance-based incentives and have access to comprehensive benefits and retirement plans with matching contributions. This posting is a replacement for an existing vacancy. We do not use AI tools in the selection process and do not request pay history. Superior Propane is Canada’s leading and reliable propane provider. Customers have trusted the experts at Superior to fuel their homes and businesses since 1951. Customer Focus, Performance, Safety, and Winning with People are the four key values that are the foundation of everything that we do. "Here at Superior Propane we are an equal opportunity employer committed to the inclusion and accommodation of all individuals. If you have an accommodation need during the recruitment & selection process, we encourage you to connect with us at aoda_hr@superiorpropane.com to let us know how we can enhance your experience."

What you’ll do

The Business Systems Analyst collaborates with business and technical teams to translate business needs into functional solutions using the Intake Process. They are responsible for tracking system issues, configuring hardware and software, and managing the testing and deployment of new releases.

Requirements

Candidates must have a university degree or professional certification and at least three years of experience in business or systems analysis. Proficiency in the software development life cycle and strong communication skills are required, with Salesforce certification considered an asset.

Benefits

• Health benefits • Health & wellness spending accounts • Maternity leave top-up • Employee assistance program • Mental health support • Flexible hybrid work options • Professional development • Retirement plans with matching contributions

Listed skills

• Technical Documentation · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Troubleshooting · Preferred
• Business analysis · Preferred
• Project management · Preferred
• Requirements gathering · Preferred
• Process Improvement · Preferred
• Salesforce · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business analysis
• System analysis
• Process improvement
• Salesforce
• Software development life cycle
• QA testing
• Test planning
• Defect tracking
• Requirements gathering
• Technical documentation
• Troubleshooting
• Customer service
• Stakeholder management
• Project management
• Analytical skills
• Problem solving
• Business Systems Analysis
• Influencing Skills
• Workplace Inclusivity
• Salesforce Certified Platform App Builder
• Influencing Without Authority
• Project Scoping
• Business Operations
• Salesforce Certification
• Salesforce Certified Administrator
• Advocacy
• Microsoft Excel
• Mental Health
• Business Process
• Business Support Systems
• Change Requests
• Customer Service
• Communication
• Information Technology
• Defect Tracking
• Software Development Life Cycle
• Feasibility Studies
• Employee Assistance Programs
• Help Desk Support
• Systems Analysis
• Problem Solving
• Multitasking
• Scrum (Software Development)
• Systems Development Life Cycle
• Safety Assurance
• Technical Documentation
• Test Planning
• Troubleshooting (Problem Solving)
• Process Improvement
• Teamwork

Job areas

• Technology
• Software
• Customer Service & Support
• Consulting
• Energy
• Business Systems Analyst
• Business Analyst (General)
• Management and Organization Analysts
• Management Analysts