IT Business Analyst

Job summary

Lead business and systems analysis for credit card modernization, eliciting requirements and documenting process flows, business rules, and functional specifications. Assess TSYS/FIS TS2 configurations and enterprise impacts, while supporting solution design, testing, implementation, and Agile delivery.

Job details

Job Description We are seeking an experienced and delivery-focused Business Analyst IV for an enterprise-level contract opportunity based in Toronto. In this role, you will take on a key business analysis, process design, and systems evaluation capacity, specializing in supporting complex credit card transformation initiatives. Operating within a hybrid model in Toronto, you will collaborate closely with Product, Technology, Architecture, and Operations teams to translate strategic business objectives into detailed functional specifications, business rules, and future-state process flows. You will analyze account processing, authorization, terms, and features within the TSYS/FIS TS2 platform, assessing downstream impacts across the broader payments and card servicing ecosystem. This position demands a seasoned business analyst with strong financial services tenure, deep hands-on expertise in TS2 options, robust gap analysis capabilities, and exceptional stakeholder facilitation skills to guide solutions seamlessly through implementation. Location: Toronto, ON Assignment Type: Hybrid (4 days onsite per week) Contract Duration: 12-month contract (with extension and conversion potential) Advantages High-Impact Scope: Lead core requirements and solution design for a high-priority enterprise credit card transformation program. Specialized TS2 Depth: Leverage and expand significant hands-on expertise with TSYS/FIS TS2 configurations and platform options. Career Growth: 12-month engagement with strong possibilities for extension or permanent conversion based on performance and business needs. Collaborative Environment: Partner with multidisciplinary teams across product, engineering, and operations within a leading financial institution. Responsibilities Lead comprehensive business and systems analysis across complex card modernization workstreams. Partner with Product, Technology, Architecture, and Operations stakeholders to elicit, define, and document business and functional requirements. Facilitate interactive working sessions to translate business needs into detailed process maps, swimlane diagrams, business rules, and acceptance criteria. Analyze TSYS/FIS TS2 configurations and system options, with a specific focus on authorizations, terms, and account features. Evaluate product, account servicing, and transaction processing impacts across the broader enterprise credit card ecosystem. Conduct gap analysis, identify system dependencies, document key assumptions, and manage risks, issues, and architectural decisions. Collaborate with engineering and architecture teams to support solution design, test planning, implementation scheduling, and defect resolution. Participate actively in Agile delivery ceremonies, contributing to backlog grooming, user story authoring, and acceptance criteria refinement. Maintain traceability matrices and author clear, structured documentation accessible to both business and technical audiences. Qualifications Financial Institution Experience: Minimum 5 years of dedicated professional experience as a Business Analyst within a bank or enterprise financial institution. TSYS/FIS TS2 Expertise: Significant, hands-on experience working directly with TSYS/FIS TS2, including in-depth knowledge of TS2 Options (specifically Authorization, Terms, and Features). Credit Card Domain Knowledge: Strong understanding of end-to-end credit card products, account lifecycle processing, authorizations, and operational servicing. Requirements & Solution Design: Proven track record leading requirements gathering, business process mapping, gap analysis, and solution design across large project and program delivery environments. Education: Post-secondary degree or diploma in any relevant field (or equivalent practical work experience). Preferred Technical Assets & Certifications Tooling: Practical experience with Jira and Confluence for agile backlog management and collaborative documentation. Professional Certifications: Recognized industry designations such as CBAP, CCBA, PMI-PBA, PMP, PMI-ACP, or equivalent business analysis and agile certifications are considered an asset. Soft Skills & Delivery Attributes Stakeholder Management: Exceptional interpersonal, negotiation, and facilitation skills to align priorities across cross-functional internal partner groups. Team Collaboration: Strong team-oriented mindset with the ability to navigate complex organizational structures and deliver within established project timelines. Communication: Superior verbal and written communication skills to articulate intricate technical card processing concepts in concise business terms.

What you’ll do

Lead business and systems analysis for credit card modernization, eliciting requirements and documenting process flows, business rules, and functional specifications. Assess TSYS/FIS TS2 configurations and enterprise impacts, while supporting solution design, testing, implementation, and Agile delivery.

Requirements

Requires at least five years of business analysis experience within a bank or enterprise financial institution, hands-on TSYS/FIS TS2 expertise, and strong credit card domain knowledge. Candidates should have experience with requirements, process mapping, gap analysis, and solution design; a relevant post-secondary degree or diploma or equivalent practical experience is required.

Listed skills

• Business analysis · Preferred
• Requirements gathering · Preferred
• Jira · Preferred
• Risk Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Analysis
• TSYS/FIS TS2
• Credit Card Processing
• Requirements Gathering
• Business Process Mapping
• Gap Analysis
• Solution Design
• Stakeholder Facilitation
• Authorization Processing
• Account Servicing
• Agile Delivery
• Jira
• Confluence
• Acceptance Criteria
• Traceability Matrices
• Risk Management

Job areas

• Technology
• Finance & Accounting
• Data & Analytics
• Consulting
• Management & Leadership