Business Analyst - Quality

About Us: Norsat International Inc., founded in 1977, is a leading provider of innovative communication solutions that enable the transmission of data, audio, and video for remote and challenging applications. Norsat’s products and services include customizable satellite components, portable satellite systems, maritime solutions, and network solutions. The company’s products and services are used extensively by telecommunications services providers, emergency services and homeland security agencies, military organizations, health care providers, news organizations, and Fortune 1000 companies. Why Join Norsat International Inc.? We have an innovative and outstanding team of industry professionals who drive our ongoing success at Norsat International Inc. We strive to offer a supportive, inclusive and nurturing environment that helps our employees expand their careers and reach their highest potential. Summary: Norsat International Inc. is seeking a detail-oriented Business Analyst - Quality to support production and compliance activities within a fast-paced manufacturing environment. This role focuses on process improvement, issue resolution, calibration coordination, supplier performance monitoring, and data analysis to help maintain high standards of product reliability and operational efficiency. What You’ll Do: * Coordinate and execute root cause investigation, tracking, and executions for internal and external issues. * Assist with failure analysis activities and help implement effective resolution measures. * Monitor and maintain continuous improvement initiatives associated with operational and compliance activities. * Participate in internal assessments and external compliance reviews, including documentation preparation and follow-up activities. * Analyze production and inspection data to identify trends, recurring issues, and improvement opportunities. * Maintain calibration schedules and records for testing and inspection equipment. * Support manufacturing process improvements that align with regulatory and organizational standards. * Collaborate with cross-functional departments during new product introduction and transition activities. * Contribute to supplier qualification reviews and ongoing vendor performance evaluations. * Prepare reports and maintain accurate quality and operational documentation. * Perform additional related duties as assigned. What You’ll Bring: * Bachelor’s degree in engineering field, or 5 years of equivalent experience. * Minimum of 2 years of experience in quality control, quality assurance in manufacturing. * Familiarity with production processes, inspection methods, and operational improvement practices. * Experience working with ERP/MRP systems and Microsoft Excel for reporting and analysis. * Ability to interpret technical drawings and manufacturing documentation. * Understanding of ISO standards and regulated manufacturing environments is considered an asset. * Exposure to Lean Manufacturing, Six Sigma, or process optimization methodologies is beneficial. * ASQ certification (CQE or related designation) is considered an advantage. * Strong analytical, organizational, and communication skills. What We Offer: * Paid vacation days; * 5 paid sick days; * 100% paid by employer comprehensive health benefits package including medical, dental, life & more (coverage varies); * RRSP program; * Up to an annual maximum of $2,000 per year professional development fund for designations and accreditations; * 100% reimbursed for job-related training; * On-going training available; * Flexible hours of work based on position; * Employee Referral Program; * Employee Award Program; * Plenty of on-site and street parking & a bus stop right in front of the office (bus 405, 410, 416); * Leisure areas in the office: employees are encouraged to have some fun! (i.e., Bring your pet to the office + Free weekly badminton nights); * Employee events & initiatives: company BBQs, field trips, annual summer event, free snacks events, lunchroom has free flow of coffees & teas. Unfortunately, we are unable to provide assistance for relocation, housing, transportation, or work authorization for the Internship. Please note that benefits may vary by location and employment status. This is an on-site position, so relocation will be required. Remote work is not supported at this time. Applicants must hold either a Canadian citizenship, Canadian Permanent Residency, or Work/ Study Permit. Unfortunately, we are unable to provide assistance for work authorization.

The Business Analyst - Quality will coordinate root cause investigations, monitor continuous improvement initiatives, and analyze production data to ensure product reliability. They will also collaborate with cross-functional teams on new product introductions and maintain accurate quality documentation.

Candidates must have a bachelor's degree in an engineering field or 5 years of equivalent experience, along with at least 2 years in manufacturing quality control. Proficiency in ERP/MRP systems, Microsoft Excel, and the ability to interpret technical drawings are required.

• Paid vacation days • Paid sick days • Comprehensive health benefits package • Medical insurance • Dental insurance • Life insurance • RRSP program • Professional development fund • Job-related training reimbursement • Flexible hours • Employee referral program • Employee award program

• Quality assurancePreferred
• Data analysisPreferred
• Microsoft ExcelPreferred

Identified from the job description. Confirm important requirements above.

• Quality control
• Quality assurance
• Root cause investigation
• Failure analysis
• Process improvement
• Data analysis
• Calibration
• Supplier performance monitoring
• ERP systems
• MRP systems
• Microsoft Excel
• Technical drawing interpretation
• ISO standards
• Lean manufacturing
• Six Sigma
• Communication skills
• Report Writing
• Reporting and Analysis
• Operational Efficiency
• Six Sigma Methodology
• Data Analysis
• American Society For Quality (ASQ) Certified
• Telecommunications
• Communication
• Continuous Improvement Process
• Certified Quality Engineer
• Innovation
• Lean Manufacturing
• Manufacturing Processes
• Material Requirements Planning
• New Product Development
• Performance Review
• Process Optimization
• Production Process
• Quality Assurance
• Supplier Performance Management
• Technical Drawing
• Process Improvement
• Coordinating
• Reliability
• ISO/IEC Standards
• Quality Control
• Detail Oriented

• Manufacturing
• Engineering
• Data & Analytics
• Technology
• Quality Business Analyst
• Business Analyst (General)
• Management and Organization Analysts
• Management Analysts

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week