eCommerce Business Analyst / Product Owner

Job summary

Lead client discovery and stakeholder workshops to understand business goals, customer needs, operations, and platform constraints, then recommend practical eCommerce solutions. Translate needs into journeys, requirements, and prioritized backlogs, and guide solutions through design, development, QA, user acceptance testing, and launch readiness.

Job details

Sit between our clients and our design and development teams, helping determine what an eCommerce experience needs to do. Makro is an eCommerce growth partner helping brands scale through high-performing Shopify experiences and digital strategies. We combine strategy, design, and technology to build commerce solutions that deliver measurable results. The role You'll sit between our clients and our design and development teams, helping determine what an eCommerce experience needs to do and guiding the solution from discovery through delivery. You'll lead stakeholder workshops, understand business and customer needs, recommend solutions, and translate them into clear requirements and priorities. You won't simply document what clients ask for. You'll challenge assumptions and help determine the right thing to build. On strategy-led engagements, you'll translate the Strategist's customer, market, and growth direction into a practical eCommerce solution. When the client's strategy is already established, you'll lead discovery and solution definition directly. This is a client-facing agency role across multiple eCommerce projects, not ownership of a single brand's product. What you'll do Lead client discovery sessions and stakeholder workshops. Understand business goals, customer needs, operations, processes, and platform constraints. Recommend eCommerce solutions based on client needs and industry best practices. Translate needs into customer journeys, functionality, business rules, and requirements. Partner with designers and technical leads to shape practical, buildable solutions. Create and prioritize roadmaps, epics, user stories, and acceptance criteria. Own and refine the backlog throughout design and development. Present recommendations and help clients make informed product decisions. Resolve requirements during delivery and support QA, UAT, and launch readiness. What we're looking for 3+ years of experience as an eCommerce Business Analyst, Product Owner, Functional Consultant, or similar role. Experience working on eCommerce projects from discovery through delivery. Strong workshop facilitation, problem-solving, and stakeholder-management skills. Ability to turn ambiguous business needs into clear, practical solutions. Confidence challenging client requests and explaining your recommendations. Experience creating user stories, acceptance criteria, process flows, and backlogs. Strong understanding of eCommerce customer journeys, functionality, and operations. Experience collaborating with UX, design, development, and technical teams. Clear written, verbal, and presentation skills. Direct Shopify or Shopify Plus experience is strongly preferred. Agency, consultancy, or systems-integrator experience is an advantage. Perks and benefits Remote-first culture. Work from anywhere. Competitive salary and benefits package. Competitive paid-time-off policy. Continued education and professional-development opportunities. Full-time position.

What you’ll do

Lead client discovery and stakeholder workshops to understand business goals, customer needs, operations, and platform constraints, then recommend practical eCommerce solutions. Translate needs into journeys, requirements, and prioritized backlogs, and guide solutions through design, development, QA, user acceptance testing, and launch readiness.

Requirements

Requires at least three years of experience in eCommerce business analysis, product ownership, functional consulting, or a similar role, including projects from discovery through delivery. Candidates should be skilled in facilitation, stakeholder management, requirements definition, and cross-functional collaboration; Shopify or Shopify Plus experience is strongly preferred.

Benefits

• Competitive Salary and Benefits Package
• Paid Time Off
• Professional Development Opportunities
• Remote-First Culture

Listed skills

• Problem solving · Preferred
• Quality assurance · Preferred
• Requirements gathering · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• eCommerce Business Analysis
• Product Ownership
• Stakeholder Management
• Workshop Facilitation
• Requirements Gathering
• Solution Design
• Customer Journey Mapping
• Roadmap Planning
• Backlog Management
• User Stories
• Acceptance Criteria
• Process Flows
• Problem-Solving
• UX and Design Collaboration
• Quality Assurance
• User Acceptance Testing

Job areas

• Technology
• Data & Analytics
• Management & Leadership
• Consulting
• Retail