Intern - Business Analyst

Job summary

Analyze business processes, identify improvement opportunities, and support vendor reporting and governance by tracking deliverables, service levels, performance indicators, and escalations. Coordinate technology partner projects and requirements, maintain prioritized backlogs, and create clear presentations that communicate findings, recommendations, and partner performance.

Job details

Kensington delivers the world’s most personal travel experiences. We bring to life each client’s desire to travel in a way that’s tailored specifically for them, in the company of local private guides who ensure that they enjoy the authentic best of their destination. The result is a unique journey rich in memories that last a lifetime! We achieve this because of our extraordinary people, passionate experts with deep knowledge of their destinations. They are what enables us to deliver remarkable experiences in over 120 countries worldwide, and across each of our businesses – Private Touring, Cruises, Villas, Yachts, Expeditions, Ultraluxe Land, Private Jets, and Air. To learn more about Kensington, visit kensingtontours.com. About the Role In the role, you will support with reporting, process mapping, and communications. The role partners with internal and external stakeholders to support oversight of external vendors and internal technology partners, ensure successful delivery from those partners, and translate business needs into clear technical specifications. Key Responsibilities Analyze business processes, identify gaps and improvement opportunities, and recommend solutions. Support external vendor reporting and governance: track deliverables, SLAs/KPIs, and escalations, and help design and refine processes and controls. Support management of a technology partner relationship, including tracking project milestones, requirements handoffs, issue resolution, and roadmap updates. Build clear, persuasive PowerPoint presentations for executives, stakeholders, and project teams, with visuals (charts, process flows, one-pagers) that convey findings, recommendations, and partner performance. Maintain and prioritize backlog items with product owners or project managers. Qualifications Strong attention to detail and ability to synthesize complex information into concise deliverables and presentations. Ability to prioritize competing requests and manage time across internal and external stakeholders. Slide crafting skills: narrative flow, consistent branding, concise messaging, and effective data visualization. Basic understanding of the software development lifecycle and testing principles. Interest or experience in vendor/partner management, reporting, and governance, including SLAs, KPIs, and process design. Comfort working with external vendor partners as well as internal teams. Experience with project management tools (Jira, Confluence, Trello) and version control for documentation. Position Details: This is a full-time, hybrid internship offering $20 per hour for 40 hours per week. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application. The Range Group may use artificial intelligence throughout the recruitment process to screen, assess or select applicants for this position. These tools assist our hiring team but do not replace human judgment. Final hiring decisions are ultimately made by the hiring team. We thank all candidates for their interest, however, only those selected for an interview will be contacted.

What you’ll do

Analyze business processes, identify improvement opportunities, and support vendor reporting and governance by tracking deliverables, service levels, performance indicators, and escalations. Coordinate technology partner projects and requirements, maintain prioritized backlogs, and create clear presentations that communicate findings, recommendations, and partner performance.

Requirements

Candidates should be detail-oriented, able to synthesize complex information, prioritize competing requests, and create concise, persuasive presentations with effective data visualizations. The role also calls for a basic understanding of software development and testing, interest or experience in vendor governance and process design, comfort working with internal and external partners, and familiarity with project management tools and documentation version control.

Listed skills

• Process Mapping · Preferred
• Process Improvement · Preferred
• Reporting · Preferred
• Project management · Preferred
• Data visualization · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Process Analysis
• Process Mapping
• Process Improvement
• Vendor Management
• Partner Governance
• Reporting
• SLA And KPI Tracking
• Project Management
• Backlog Prioritization
• Requirements Management
• Stakeholder Communication
• PowerPoint Presentation Design
• Data Visualization
• Software Development Lifecycle
• Testing Principles
• Jira And Confluence
• Business Process
• Presentations
• Communication
• Key Performance Indicators (KPIs)
• Management
• Governance
• Milestones (Project Management)
• Process Design
• JIRA
• Prioritization
• Solutions Support
• Microsoft PowerPoint
• Detail Oriented
• Time Management
• Atlassian Confluence
• Software Development Life Cycle
• Version Control
• Branding
• Persuasive Communication
• Partner Relationship Management
• Trello

Job areas

• Data & Analytics
• Management & Leadership
• Technology
• Consulting
• Business Analyst
• Business Analyst (General)
• Management and Organization Analysts
• Management Analysts