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Job summary

The Senior Business Analyst leads discovery, analysis, and solution-definition activities for complex business initiatives while translating business challenges into actionable requirements. They also facilitate stakeholder discussions, manage project risks, and support user acceptance testing to ensure high-quality project delivery.

Job details

At Equitable, we believe work should be a place where you feel supported, inspired, and empowered to grow. In our caring and collaborative environment, your curiosity is encouraged, your passion is recognized, and your contributions truly matter. Together, we create meaningful impact, for our clients, our communities, and each other. The Opportunity: At Equitable, we believe great things happen when we work together. We’re a Canadian mutual company driven by purpose - putting people first and helping Canadians protect today and prepare for tomorrow. If you’re passionate about making a difference and growing your career in an inclusive and collaborative environment, we’d love to hear from you. Our culture is built on care, passion and curiosity. We put people above all else, strive to be our best and welcome new ideas to deliver positive outcomes. We are looking to bring a Senior Business Analyst (Individual) onto our Individual Project Management team. The Senior Business Analyst (Individual) plays a key role in contributing to the on time and on budget success of various projects by accurately capturing the requirements and scope. This role typically works on smaller initiatives and/or works with a more Senior BA on mid-sized initiatives. Join one of the region’s top employers and be part of something that truly makes a difference. Work Arrangements: This is a hybrid role. You will work in our office in Waterloo, ON a minimum of two (2) assigned, consecutive days every other week, plus a fifth (5th) assigned day per month. You are welcome to work from the office more than the minimum requirement and there may be some roles that are required to work in our office more than the minimum requirement. What you’ll do: Lead discovery, analysis, and solution-definition activities for complex business initiatives. Translate business challenges into actionable requirements, process improvements, and measurable outcomes. Facilitate workshops, stakeholder discussions, and decision-making sessions to drive alignment and clarity. Partner with business leaders, Product Owners, Operations, Underwriting, Digital, and IT teams to deliver effective solutions. Identify and proactively manage risks, dependencies, gaps, assumptions, and potential impacts across people, process, and technology. Support project delivery through requirements management, implementation planning, business readiness activities, and post-launch validation. Lead or support User Acceptance Testing (UAT), ensuring solutions meet business expectations and quality standards. Mentor Business Analysts and contribute to continuous improvement of BA practices, methodologies, and AI-enabled ways of working What you’ll bring: Extensive Business Analysis experience supporting complex business and technology initiatives. Demonstrated ability to analyze complex problems, challenge assumptions, and recommend practical, business-focused solutions. Strong expertise in requirements management, business process analysis, process mapping, user stories, and acceptance criteria. Proven ability to influence decisions, build consensus, and navigate competing stakeholder priorities without formal authority. Exceptional communication, facilitation, presentation, and relationship-building skills across all organizational levels. Experience supporting solution delivery, implementation planning, testing, change readiness, and business adoption activities. Strong critical-thinking, root-cause analysis, and risk-management capabilities with a focus on delivering business outcomes. A collaborative leadership style with a passion for mentoring others, driving continuous improvement, and elevating the BA practice. What’s in it for you: Career Growth: Regular learning sessions and development opportunities Total Rewards: Incentive pay, annual salary reviews, employer-paid benefits and pension matching Time Away: Competitive vacation plus one paid volunteer day each year Flexibility: Healthy work-life balance with employee wellness always top of mind, complemented by a “dress for your day” approach. At Equitable, we’re committed to fair pay and an inclusive, accessible hiring experience. If you need accommodations or alternative formats at any stage, just reach out to us at careers@equitable.ca. We’re happy to help. Your base pay will be based on your skills, qualifications, experience and education. In addition to your salary, this role is eligible for a discretionary annual incentive award tied to business performance, plus a wide range of competitive benefits. If you’re selected to move forward, our Talent Acquisition team will walk you through all the details of our total rewards program, so you know exactly what’s included. Reports To: Director, Individual Portfolio Management Department: Individual Insurance Term: Permanent Full-Time This position is open and we are excited to find the right person to join our team. As part of the recruitment process, you will need to go through background screening, as per our company policy. #LI-Hybrid

What you’ll do

The Senior Business Analyst leads discovery, analysis, and solution-definition activities for complex business initiatives while translating business challenges into actionable requirements. They also facilitate stakeholder discussions, manage project risks, and support user acceptance testing to ensure high-quality project delivery.

Requirements

Candidates must have extensive business analysis experience supporting complex business and technology initiatives. Strong expertise in requirements management, process mapping, and the ability to influence stakeholders without formal authority are essential.

Benefits

• Incentive pay • Annual salary reviews • Employer-paid benefits • Pension matching • Vacation • Volunteer day

Listed skills

• Risk Management · Preferred
• Root Cause Analysis · Preferred
• Process Mapping · Preferred
• Critical Thinking · Preferred
• Business analysis · Preferred
• Facilitation · Preferred
• Process Improvement · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business analysis
• Requirements management
• Process mapping
• User stories
• Acceptance criteria
• Stakeholder management
• Facilitation
• User acceptance testing
• Risk management
• Process improvement
• Solution definition
• Mentoring
• Project delivery
• Critical thinking
• Root-cause analysis
• User Acceptance Testing (UAT)
• Influencing Skills
• Business Process Analysis
• Workshop Facilitation
• Process Mapping
• Curiosity
• Project Delivery
• Planning
• Acceptance Testing
• Artificial Intelligence
• Underwriting
• Business Analysis
• Decision Making
• Communication
• Continuous Improvement Process
• Critical Thinking
• Leadership
• Risk Management
• Project Management
• Mentorship
• Operations
• Portfolio Management
• Relationship Building
• Requirements Management
• User Story
• Process Improvement
• Root Cause Analysis
• Solution Delivery

Job areas

• Finance & Accounting
• Technology
• Management & Leadership
• Data & Analytics
• Consulting
• Business Analyst/Project Manager
• Business Analyst (General)
• Management and Organization Analysts
• Management Analysts