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Détails du poste

About Highspring Highspring is a next-generation consulting and professional services firm. We deliver modern, agile, and forward-thinking solutions to clients across North America. By combining business expertise, technology knowledge, and a collaborative approach, we help organizations solve complex challenges and achieve meaningful outcomes. The Opportunity Highspring is seeking an experienced Business Analyst to support a strategic cybersecurity initiative focused on improving, documenting, and optimizing cross-functional operational processes. In this role, you will act as a key liaison between cybersecurity teams, IT stakeholders, and business partners. You will be responsible for analyzing and documenting current-state processes, identifying inefficiencies and operational gaps, facilitating workshops, and recommending practical improvements that enhance collaboration, knowledge sharing, and operational effectiveness. The ideal candidate is autonomous, analytical, detail-oriented, and proactive, with the ability to translate technical concepts into clear business language. Experience working within cybersecurity environments is considered a strong asset. What You'll Do Gather, analyze, and document business requirements in collaboration with stakeholders and subject matter experts. Facilitate workshops to document current-state processes, identify pain points, and create alignment among stakeholders. Map and document cross-functional processes, including roles, responsibilities, handoffs, and controls. Identify operational gaps, risks, and improvement opportunities through data-driven analysis. Recommend practical solutions to optimize, simplify, and standardize business processes. Develop and maintain key project deliverables, including process maps, gap analyses, RACI matrices, recommendations, and action plans. Act as a bridge between cybersecurity teams, IT partners, and business stakeholders. Support operational issue resolution and continuous improvement initiatives. Contribute to the evolution of key operational practices and processes aligned with strategic objectives. Collaborate effectively with stakeholders across multiple teams and organizational levels. What You Bring to the Table College diploma or bachelor's degree in Information Technology, Business Administration, or a related discipline. 2 to 5 years of experience in a Business Analyst or similar role. Strong analytical, coordination, and collaboration skills. Excellent communication, facilitation, and documentation abilities. Ability to work independently and manage competing priorities. Strong relationship-building skills with stakeholders at various organizational levels. Curiosity, rigor, autonomy, and a continuous learning mindset. Strong ability to synthesize information and communicate complex concepts clearly. Core Skills Required Business analysis and requirements gathering. Business process mapping and documentation. Process optimization and continuous improvement. Workshop facilitation and stakeholder management. Gap analysis and operational assessment. RACI development and governance documentation. Lean and Agile methodologies. ITIL process knowledge. Strong written and verbal communication skills. Our Stack Cybersecurity operations environments. Security Operations Center (SOC) concepts. Incident management and response. Network security fundamentals. Vulnerability management practices. ServiceNow (asset). Why Join Highspring Work on impactful transformation and process improvement initiatives. Collaborate with experienced consultants and technology professionals. Gain exposure to complex cybersecurity and operational environments. Access continuous learning and professional development opportunities. Join a collaborative, people-focused culture that values innovation and excellence. Français (Canada) À propos de Highspring Highspring est une firme-conseil de nouvelle génération spécialisée en services professionnels et en transformation d'affaires. Nous accompagnons nos clients dans la réalisation de projets stratégiques grâce à une combinaison d'expertise métier, de connaissances technologiques et d'une approche collaborative axée sur les résultats. L'opportunité Highspring est à la recherche d'un(e) analyste d'affaires expérimenté(e) afin de soutenir une initiative stratégique en cybersécurité visant à documenter, optimiser et harmoniser des processus opérationnels transverses. Dans ce rôle, vous agirez comme point de liaison entre les équipes de cybersécurité, les partenaires TI et les intervenants d'affaires. Vous serez responsable d'analyser et de documenter les processus existants, d'identifier les inefficacités et les irritants opérationnels, d'animer des ateliers de travail et de recommander des améliorations concrètes favorisant la collaboration, le partage des connaissances et l'efficacité organisationnelle. La personne idéale est autonome, rigoureuse, proactive et dotée d'un excellent esprit d'analyse. Elle possède la capacité de comprendre des concepts techniques et de les vulgariser afin d'assurer une compréhension commune entre les différentes parties prenantes. Ce que vous ferez Comprendre, analyser et documenter les besoins d'affaires en collaboration avec les partenaires et les équipes concernées. Animer des ateliers visant à documenter les processus actuels, identifier les irritants et favoriser l'alignement des parties prenantes. Cartographier et documenter les processus transverses, incluant les rôles, responsabilités, points de transfert et contrôles associés. Identifier les écarts, les enjeux et les opportunités d'amélioration à partir d'analyses appuyées sur des données probantes. Recommander des solutions pragmatiques visant à optimiser, simplifier ou standardiser les processus et façons de faire. Produire et maintenir les livrables requis tels que les cartographies de processus, analyses d'écarts, matrices RACI, recommandations et plans d'action. Agir comme facilitateur entre les équipes de cybersécurité, les partenaires TI et les intervenants d'affaires. Contribuer à la résolution de problématiques opérationnelles et aux initiatives d'amélioration continue. Participer à l'évolution des pratiques et processus clés en lien avec les objectifs stratégiques. Collaborer activement avec les différents intervenants et contribuer au succès de l'équipe. Ce que vous apportez à l'équipe DEC ou baccalauréat en informatique, en administration ou dans un domaine pertinent. Entre 2 et 5 années d'expérience dans un rôle similaire. Solides compétences en analyse, coordination et collaboration. Excellentes habiletés de communication, d'animation et de rédaction. Capacité à travailler de façon autonome et à gérer plusieurs priorités. Aptitude à bâtir et maintenir des relations de travail positives avec des intervenants de différents niveaux. Curiosité, rigueur, autonomie et esprit de synthèse. Forte volonté d'apprentissage continu. Compétences clés requises Analyse d'affaires et documentation des besoins. Cartographie et optimisation de processus. Analyse d'écarts et amélioration continue. Animation d'ateliers et gestion des parties prenantes. Élaboration de matrices RACI et documentation de gouvernance. Connaissance des méthodologies Lean et Agile. Connaissance des processus ITIL. Excellentes compétences en communication écrite et orale. Notre environnement Environnements liés aux opérations de cybersécurité. Concepts de centre des opérations de sécurité (SOC). Gestion et réponse aux incidents de sécurité. Sécurité réseau. Gestion des vulnérabilités. Connaissance de ServiceNow (atout). Pourquoi joindre Highspring Participer à des mandats stratégiques à forte valeur ajoutée. Collaborer avec des consultants et spécialistes expérimentés. Évoluer dans des environnements complexes au cœur des enjeux de cybersécurité. Bénéficier d'opportunités de développement professionnel et d'apprentissage continu. Faire partie d'une culture collaborative axée sur l'excellence, l'innovation et le développement des talents. Equal Opportunity Notice Highspring LLC (d/b/a Vaco by Highspring) and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") are committed to the full inclusion of all qualified individuals and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by applicable law. The company is also committed to ensuring that persons who need them are provided with reasonable accommodations; if an accommodation is needed to participate in the job application or interview process, please contact [email protected] . Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal. Representation Notice By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. Additionally, you agree to be included in our talent pool for future hiring for similarly qualified positions. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. Lastly, you agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal. For residents of Ontario, Canada only: to the extent the position for employment is not with Highspring or not otherwise noted as vacant above, candidate should be informed that this role is to replace a presently employed person at Vaco by Highspring's client. Privacy Notice Vaco by Highspring respects your privacy and are committed to providing transparent notice of our policies. California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here. Virginia residents may access our state specific policies here. Residents of all other states may access our policies here. Canadian residents may access our policies in English here and in French here. Residents of countries governed by GDPR and UK GDPR may access our policies here. Additionally, submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. More details about Vaco by Highspring's use of AI can be found here (https://www.highspring.com/ai-use-notices/). Further assessment of candidates beyond this initial phase will be conducted by recruiters and hiring managers. Vaco by Highspring does not know and cannot opine on if its client's use of AI products in hiring. Pay Transparency Notice Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to: · the individual's skill sets, experience and training; · licensure and certification requirements; · office location and other geographic considerations; and · other business and organizational needs. With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses and/or participation in medical, dental, and vision benefits as well as the company's retirement plan (or similar retirement benefits).

Ce que vous ferez

The role involves analyzing and documenting cross-functional cybersecurity operational processes to identify inefficiencies and gaps. The analyst will facilitate workshops and recommend practical improvements to enhance collaboration and operational effectiveness between IT and business stakeholders.

Exigences

Candidates need a college diploma or bachelor's degree in IT or Business Administration with 2 to 5 years of experience as a Business Analyst. Strong skills in process mapping, stakeholder management, and familiarity with cybersecurity environments are required.

Avantages

• Medical Insurance • Dental Insurance • Vision Insurance • Retirement Plan • Discretionary Bonuses

Compétences indiquées

• Analyse d’affaires · Souhaitée
• Collecte des exigences · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Business Analysis
• Requirements Gathering
• Process Mapping
• Process Optimization
• Workshop Facilitation
• Stakeholder Management
• Gap Analysis
• RACI Development
• Lean Methodology
• Agile Methodology
• ITIL
• Cybersecurity Operations
• SOC Concepts
• Incident Management
• Network Security
• Vulnerability Management

Domaines d’emploi

• Consulting
• Technology
• Security & Safety
• Data & Analytics
• Management & Leadership