Location: GTA (On-Site)
Vacancy Status: Existing Vacancy, New Position
Reports to: EVP, LMX

About LMX

LMX is a marketing fulfillment and logistics division specializing in merchandise distribution, kitting, print integration, and regulated client programs across Canada and the U.S.

We operate a multi-client fulfillment warehouse serving marketing and regulated industry clients. We are focused on building strong operational foundations to support disciplined growth.

The Opportunity

We are seeking a hands-on Operations Lead, Fulfillment & Logistics to lead warehouse, fulfillment, inventory control and quality functions.

This role is ideal for an experienced Operations Manager ready to step into broader ownership and responsibility within a growing fulfillment environment.

What You’ll Lead

You will oversee:

• Warehouse operations
• Fulfillment and kitting
• Inventory control
• Quality supervision
• Packaging procurement and vendor management
• Equipment repairs and facility coordination

You will manage:

• Operations Manager
• Quality Supervisor
• Warehouse & Fulfillment Team

Key Responsibilities

Operational Leadership

• Improve warehouse layout and workflow efficiency
• Manage a portion of the business operating out of our Ottawa location, ensuring seamless coordination and performance through effective remote leadership and structured oversight.
• Standardize and document SOPs
• Establish measurable KPIs (order accuracy, inventory accuracy, turnaround time)

Warehouse Management System (WMS) Optimization

• Optimize use of a modern cloud-based WMS platform
• Improve bin accuracy and inventory control logic
• Strengthen reporting and operational visibility
• Train team members on system best practices
• Support system integrations and data integrity

Strong hands-on WMS experience is required.
Experience in multi-client 3PL or marketing fulfillment environments is highly preferred.

Inventory & Quality

• Lead cycle count program
• Improve inventory accuracy (target 98–99%)
• Support quality documentation and compliance standards
• Partner with Quality Supervisor on continuous improvement initiatives

Procurement & Cost Control

• Manage sourcing of packaging and consumables
• Monitor operational supply spend
• Coordinate repairs and maintenance
• Identify cost efficiencies without compromising service

Ideal Candidate Profile

• 5–7+ years of experience in warehouse, fulfillment, or 3PL operations leadership
• Proven experience working with a modern, web-based WMS (e.g., ShipHero, 3PL Central, NetSuite WMS, etc.) with strong system utilization and optimization capability
• Demonstrated success in inventory control and accuracy improvement, including cycle counting, root cause analysis, and process discipline (targeting 98–99%+ accuracy)
• A hands-on leader who is comfortable being on the floor, coaching teams, troubleshooting issues, and driving execution in real time
• Experience leading supervisors and small-to-mid-sized operational teams
• Background in multi-client 3PL, e-commerce, or marketing fulfillment environments strongly preferred
• Highly process-driven with a focus on continuous improvement, accountability, and operational discipline
• Comfortable operating in a scaling environment with evolving structure, where building processes and driving change is required

As part of our commitment to security, compliance, and the protection of client programs, final candidates will be required to complete a background check. This may include employment verification, a criminal record check, and a credit check.

Lowe-Martin is an equal opportunity employer.

We are committed to providing accessible employment practices that comply with the Accessibility for Ontarians with Disabilities Act. Let us know how we can accommodate you to participate in the recruitment process.