Business Systems Analyst - Operational Technology Solutions

Job summary

The Business Systems Analyst will lead discovery with stakeholders to define operational requirements and translate them into actionable solution recommendations. They will coordinate across technology, vendor, and project teams to ensure successful implementation while managing risks and continuous improvement.

Job details

As a Business Systems Analyst within Operational Technology Solutions, you will work across business operations, Technology teams, vendors, and project delivery partners to investigate needs, clarify requirements and risks, shape recommendations, and support solutions from intake through implementation and continuous improvement. Your goal will be to deliver practical, fit-for-purpose solutions that support operational business outcomes while balancing technology requirements, risks, constraints, and stakeholder needs. Your success will come from building strong relationships, communicating effectively, navigating ambiguity, identifying risks and dependencies early, and collaborating with teammates and stakeholders to deliver successful business and technology solutions. What We Offer: * Work Environment – Work in our beautiful home office building with access to a fitness facility, onsite nurse, and a café * Competitive Compensation – Including an annual bonus plan, pension plan, and parking allowance * Flexible Benefits Plan – in effect from day one and offers three levels of coverage to select from to meet your unique, personal needs. * Paid Vacation – Plus an annual option to purchase additional vacation, too * Wellness Support – With an annual wellness allowance, paid personal care days and a 24/7 Employee & Family Assistance Program * Opportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program Your Responsibilities: * Lead discovery with business stakeholders to understand operational challenges, current-state processes, desired outcomes, constraints, dependencies, and measures of success * Translate business needs into clear and traceable requirements, acceptance criteria, process models, solution options, and recommendations * Coordinate work across business stakeholders, Technology teams, vendors, project managers, architects, cybersecurity, infrastructure, and support teams * Support delivery activities including intake management, stakeholder coordination, scheduling, change requests, and transition to support * Monitor operational, technology, cybersecurity, and delivery risks and escalate concerns with recommended actions when required * Prepare concise and decision-focused status updates, reports, and communications for stakeholders and leadership * Build effective stakeholder relationships and promote shared understanding of business priorities, operational realities, technical constraints, and cybersecurity best practices * Contribute to continuous improvement activities by sharing knowledge, supporting team members, and enhancing team processes and tools Your Skills: * Strong business analysis and requirements gathering skills with the ability to translate business needs into practical solutions * Ability to analyze complex problems, challenge assumptions, identify risks and dependencies, and recommend appropriate actions * Strong communication, facilitation, and relationship-building skills with the ability to engage both business and technical audiences * Ability to organize complex work into clear, actionable deliverables and maintain traceability from problem identification through implementation and support * Working knowledge of technology solution delivery lifecycles, including requirements, testing, implementation, support, and continuous improvement * Proficiency with collaboration and delivery tools such as Microsoft 365, SharePoint, Teams, ServiceNow, Planner, or similar platforms Your Experience: * Post-secondary degree or diploma in a related discipline, or an equivalent combination of education and experience * Five or more years of progressive experience in business systems analysis, solutions analysis, technology delivery, quality assurance, application ownership, or related roles * Experience working with business stakeholders, Technology teams, vendors, and project delivery teams in operational, industrial, manufacturing, transportation, refinery, or similarly complex environments considered an asset The expected annual salary range for this position is $66,267 - $87,804. Placement within the range will be based on relevant experience, qualifications and skills. Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that’s created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone’s responsibility. Job Requirements - Work Experience Job Requirements - Education

What you’ll do

The Business Systems Analyst will lead discovery with stakeholders to define operational requirements and translate them into actionable solution recommendations. They will coordinate across technology, vendor, and project teams to ensure successful implementation while managing risks and continuous improvement.

Requirements

Candidates must have at least five years of progressive experience in business systems analysis or related technology delivery roles. A post-secondary degree or diploma in a relevant discipline is required to support complex operational environments.

Benefits

• Annual bonus plan
• Pension plan
• Parking allowance
• Flexible benefits plan
• Paid vacation
• Wellness allowance
• Paid personal care days
• Employee & family assistance program
• Paid volunteer day
• Donation matching program
• Fitness facility
• Onsite nurse
• Café

Listed skills

• Microsoft 365 · Preferred
• Teams · Preferred
• SharePoint · Preferred
• Communication · Preferred
• Business analysis · Preferred
• Facilitation · Preferred
• Relationship Building · Preferred
• Requirements gathering · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business analysis
• Requirements gathering
• Problem analysis
• Risk identification
• Stakeholder management
• Communication
• Facilitation
• Relationship building
• Technology solution delivery
• Process modeling
• Cybersecurity awareness
• Microsoft 365
• SharePoint
• Teams
• ServiceNow
• Planner
• Business Systems Analysis
• Team Processes
• Workplace Inclusivity
• Stakeholder Communications
• Business Operations
• Technology Solutions
• Stakeholder Coordination
• Project Delivery
• Business Analysis
• Management
• Business Technologies
• Change Requests
• Continuous Improvement Process
• Cyber Security
• Oil and Gas
• Refinery Experience
• Leadership
• Project Management
• Personal Care
• Quality Assurance
• Relationship Building
• Requirements Elicitation
• Microsoft SharePoint
• Scheduling
• Balancing (Ledger/Billing)
• Business Priorities

Job areas

• Technology
• Software
• Data & Analytics
• Energy
• Management & Leadership
• Business Analyst/Business Systems Analyst
• Business Analyst (General)
• Management and Organization Analysts
• Management Analysts