Job summary

JOB DESCRIPTION Location: Remote, PST Hours Rate: $58-$62 Employment: 6-Month Contract Insight Global is seeking a ServiceNow Business Analyst for a 6-month contract (with possible extension and conversion to full-time) supporting a large public sector ServiceNow program. This role is fully remote across Canada, with a strong preference for candidates aligned to Western (BC) hours. The Business Analyst will support a complex environment with up to 14 concurrent initiatives across ITSM, Employee Centre, service catalog rebuilds, CMDB, and application managed services (AMS). This individual…

Job details

JOB DESCRIPTION Location: Remote, PST Hours Rate: $58-$62 Employment: 6-Month Contract Insight Global is seeking a ServiceNow Business Analyst for a 6-month contract (with possible extension and conversion to full-time) supporting a large public sector ServiceNow program. This role is fully remote across Canada, with a strong preference for candidates aligned to Western (BC) hours. The Business Analyst will support a complex environment with up to 14 concurrent initiatives across ITSM, Employee Centre, service catalog rebuilds, CMDB, and application managed services (AMS). This individual must be able to hit the ground running, lead requirements gathering, work directly with stakeholders, and support both project initiatives and operational enhancements. REQUIRED SKILLS AND EXPERIENCE Must Haves: • 5+ years of experience as a ServiceNow Business Analyst • Strong ServiceNow platform experience, especially ITSM • Hands-on experience with: ○ Service Catalog ○ CMDB ○ Asset Management • Experience in large enterprise or public sector environments • Strong client-facing communication and presentation skills • Proven ability to manage multiple concurrent initiatives • Experience gathering requirements and working with technical + functional teams • Ability to work remotely in Canada aligned to PST/BC hours Ability to ramp quickly and contribute immediately NICE TO HAVE SKILLS AND EXPERIENCE Plusses: • Public sector experience • French language skills (for Eastern Canada coverage) • Experience in Application Managed Services (AMS) environments • Experience supporting service catalog rebuilds or transformations • Exposure to Employee Centre or broader ServiceNow modules • Background working in large-scale, multi-project programs We may use artificial intelligence tools to assist with the screening, assessment, or selection of potential applicants for this position.

What you’ll do

The Business Analyst will support a complex environment with multiple concurrent initiatives across various ServiceNow modules. They will lead requirements gathering and work directly with stakeholders to support project initiatives and operational enhancements.

Requirements

Candidates must have over 5 years of experience as a ServiceNow Business Analyst with strong platform experience, particularly in ITSM. They should also possess strong communication skills and the ability to manage multiple initiatives concurrently.

Listed skills

French · Preferred
assessment · Preferred
Asset Management · Preferred
Teams · Preferred
Client · Preferred
management · Preferred
Communication · Preferred
Time · Preferred
Communication Skills · Preferred
Strong communication skills · Preferred
Strong Communication · Preferred
Requirements gathering · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

ServiceNow
ITSM
Service Catalog
CMDB
Asset Management
Client-Facing Communication
Presentation Skills
Requirements Gathering
Technical Teams
Functional Teams
Public Sector Experience
Application Managed Services
Employee Centre
Multi-Project Programs