Senior Business Systems Analyst (BSA) – Infrastructure & Developer Platform

Job summary

Translate stakeholder needs into requirements, user stories, acceptance criteria, and process flows for infrastructure and developer platform initiatives. Facilitate platform and infrastructure teams, measure platform adoption and developer productivity, and contribute to tool evaluations and investment business cases.

Job details

8+ years as a Business Systems Analyst, Technical Analyst, Platform Product Owner, or similar role, including at least 3 years supporting infrastructure, cloud, or DevOps teams. Strong working knowledge of cloud platforms (AWS, Azure, or GCP), networking fundamentals, compute and storage services, and environment provisioning patterns. Hands-on familiarity with DevOps practices and tooling – CI/CD (e.g., GitHub Actions, GitLab CI, Jenkins, Azure DevOps), infrastructure as code (Terraform, CloudFormation, Bicep), containers and orchestration (Docker, Kubernetes), and configuration management. Understanding of Internal Developer Platform concepts – developer portals (e.g., Backstage), service catalogs, golden paths, self-service provisioning, and platform-as-a-product operating models. Working knowledge of SecOps and cloud security principles – IAM and least privilege, secrets management, policy-as-code, vulnerability and compliance scanning, and frameworks such as ISO 27001, SOC 2, or NIST. Proven ability to translate technical and non-technical stakeholder needs into clear requirements, process flows, user stories, and acceptance criteria. Experience with process mapping and analysis techniques (BPMN, value-stream mapping, gap analysis) applied to infrastructure and software delivery workflows. Strong understanding of Agile, Scrum, and Kanban; experience working in or facilitating platform or infrastructure squads. Data-driven approach to measuring platform adoption and developer productivity (e.g., DORA metrics), with proficiency in building dashboards and reports. Excellent communication, facilitation, and documentation skills; able to bridge infrastructure engineers, developers, testers, security teams, and leadership. Experience evaluating vendors and tools and contributing to business cases for platform investments. Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related field; relevant certifications (e.g., AWS/Azure Solutions Architect or DevOps Engineer, CBAP, CKAD, Security+) are an asset.

What you’ll do

Translate stakeholder needs into requirements, user stories, acceptance criteria, and process flows for infrastructure and developer platform initiatives. Facilitate platform and infrastructure teams, measure platform adoption and developer productivity, and contribute to tool evaluations and investment business cases.

Requirements

Requires 8+ years in business systems analysis or a similar role, including at least 3 years supporting infrastructure, cloud, or DevOps teams, with working knowledge of cloud services, DevOps tooling, internal developer platforms, and cloud security. A related bachelor's degree is specified, while relevant technical or business analysis certifications are an asset.

Listed skills

• Kubernetes · Preferred
• CI/CD · Preferred
• Docker · Preferred
• Agile · Preferred
• Process Mapping · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Systems Analysis
• Cloud Platforms
• Networking
• DevOps
• CI/CD
• Infrastructure as Code
• Docker
• Kubernetes
• Internal Developer Platforms
• Cloud Security
• Requirements Analysis
• Process Mapping
• Agile
• DORA Metrics
• Dashboarding
• Vendor Evaluation

Job areas

• Technology
• Software
• Engineering
• Data & Analytics
• Management & Leadership