Organization Transformation Training Solution Manager - Canadian Delivery Center (CDC)

October 23 2019
Industries Accounting, Auditing
Categories HR, Training, Management, Consulting, Training - Development - Improvement, Business Requirements Analyst, Enterprise Business Analyst
Montreal, QC

Job Type: Permanent
Primary Location: Montreal, Quebec, Canada
All Available Locations: Montreal


Have an impact that matters through pro bono and significant volunteer opportunities.
Be empowered to lead and have impact with clients, our communities and in the office.
Be expected to share your ideas and to make them a reality.

Are you an experienced, passionate pioneer in training, transformation and technology? A solutions builder who wants to work in a collaborative environment with a renowned company culture, without the extensive demands of travel? If so, consider an opportunity with our innovative and forward-thinking Canadian Delivery Center.

What will your typical day look like?

As a Training Solutions Manager in the Human Capital Organization Transformation practice with the CDC, you will lead multiple projects supporting large technology implementations, lead diverse teams and drive the Deloitte human capital culture. You will act as an advisor to assist clients in addressing their most complex business challenges, from developing end-to-end training strategies, client training assessments, content development and delivery. You will also play a key role in developing change management, communications and innovative solutions to enhance the overall end-user experience. You will assist in standing up and managing this growing team in the CDC, build awareness throughout Deloitte’s Human Capital Practice about services offered, and report on this team’s service levels within the CDC.

Your team of Training Solution Developers will partner with on-site Deloitte delivery teams to offer the following services to clients:

  • Plan and manage complex projects and ensure timely work delivery
  • Lead and manage one or more teams responsible for developing and deploying user adoption programs for technical implementations, digitization and emerging technology initiatives
  • Liaise with leads from other workstreams and subject matter experts
  • Lead the design of Organizational Change Management (OCM) deliverables for large-scale transformation projects including, but not limited to, training strategy, stakeholder engagement, change management initiatives, training development and deployment, communications
  • Manage resource allocation on project activities and their utilization during the project lifecycle
  • Structure, review, and validate deliverables, analysis, and recommendations
  • Manage timelines and completion milestones of deliverables for your team
  • Ensure deliverables meet Deloitte and client quality standards
  • Anticipate project risks/issues and discuss mitigation strategies with senior client/project leadership; remove roadblocks for the development team
  • Plan and develop key project communications and regular project status tracking
  • Lead and manage business development efforts, including Statements of Work (SOW), proposal development, client presentations, etc.
  • Lead and contribute to practice development initiatives including culture building, internal community involvement, eminence, recruiting, whitepapers, etc.
  • Work with Deloitte teams to price deliverable development costs
About the team

From our delivery centers, we work with fellow Deloitte consultants to design, develop and build solutions to help clients reimagine, reshape and rewire the competitive fabric of entire industries. Our centers house a multitude of specialists, ranging from systems designers, architects and integrators, to creative digital experts and Cyber Risk and Human Capital professionals. All work together on diverse projects from advanced preconfigured solutions and methodologies, to brand-building and campaign management. We are a unique blend of skills and experiences, yet we underline the value of each individual, providing customized career paths, fostering innovation and knowledge development with a focus on collaboration and quality.

Enough about us, let’s talk about you
  • Minimum 6+ years of professional experience in a training environment, including Adult Learning Principles, ADDIE modeling, System Development Life Cycle (SDLC) and Authoring Tools (Captivate, Articulate, Camtasia, etc.)
  • Proven success leading large teams in a consulting and/or corporate role focused on training, communications and/or organizational change management
  • Previous experience with a systems/technology implementation, focusing on systems training, technology adoption and change management techniques
  • Experience in both staff and operations management
  • Completed Bachelor’s degree in related field of study (business, management, human resources, instructional design, education, organizational behavior or psychology)
  • Ability to travel up to 20%
  • Bilingual in English and French is an asset

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.


The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having diverse colleagues of all abilities! We encourage you to connect with us at accessiblecareers@deloitte.ca if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

Apply now!

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