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Functional Analyst, QRM

February 12 2021
Industries Bank, Insurance, Financial services
Categories Information Technology, Database Dev. & Admin., Analyst, IT Business Analyst, Functional Business Analyst
Montreal, QC

Desjardins Group is the largest cooperative financial group in Canada, and one of the largest employers in the country. It offers a full range of financial products and services and is home to a wealth of expertise in property and casualty insurance, life and health insurance, wealth management, services for businesses of all sizes, securities brokerage, asset management, venture capital, and secure, leading-edge virtual access methods.

Job Level


The main role of the Treasury Solutions Department is to support the IT ecosystem of Desjardins Group's Treasury. We must ensure the ongoing functioning of IT systems related to Treasury operations, support business partners in strategic technology development decisions and contribute to the upgrading of Desjardins Group's various IT systems.

As a functional analyst, you contribute to IT efficiency. You design, configure, administer, maintain and upgrade computer networks, management systems and database servers in accordance with the organization's needs.

You analyze and diagnose complex issues and situations related to your field. You coordinate the planning, design and execution of mandates, projects and activities. You help solve complex problems that require analysis and an in-depth understanding of the line of business. Coordination is critical, meaning you are required to interact with various stakeholders working in complementary, technology-related fields. The nature of the files and projects requires in-depth expertise in your field of activity.

You are at ease in communicating (analyzing and summarizing) in a business and IT language.

General Information on the Position

Main responsabilities

  • Actively help develop execution strategies and analyze, design and document programs and applications. Help develop, code and test them
  • Provide technical support or follow-up for IT operations
  • Draft operational specifications, procedures and methods. Develop documentation, and prepare and deliver user training
  • Analyze, diagnose, follow up on and resolve critical and complex system problems
  • Lead software installation and testing as well as application rollout
  • Assist the squad in defining their needs and preparing stories, and guide them in selecting appropriate functional solutions, while taking into account priorities and delivery deadlines
  • Analyze and document requests. Identify alternatives, make recommendations, and produce or update execution or production files
  • Participate in and help with Scrum ceremonies
  • Guide the squad in their processes and resolve functional problems to ensure that the proposed solutions are consistent and take into account user needs and any security constraints and elements
  • Ensure project alignment between project teams by analyzing components and coordinating collaborators' contributions
  • Create organic analysis files and participate in the creation of operating and user guides
  • As needed, help resolve production incidents

Other working condition

  • Number of job available : 1


  • Bachelor's degree in a related field
  • A minimum of 6 years of relevant experience
  • Expérience en recherche dans des bases de données à fin d'analyse (SQL serveur, DB2, Oracle)

Please note that other combinations of qualifications and relevant experience may be considered

  • For vacant positions available in Quebec, please note that knowledge of French is required

Specific knowledge

  • Knowledge of Agile/Scrum mode
  • Knowledge of the banking business sector (an asset)
  • Knowledge of QRM software (an asset)
  • Advanced proficiency in written French
  • Independent speaker, intermediate knowledge of English.

Desjardins Cross-sector skills

Action oriented, Collaborates, Customer Focus, Innovation

Key competencies for the job

Interpersonal Savvy, Strategic mindset

Work Location

1050, Côte du Beaver Hall Montréal network