CRM Business Analyst

April 6 2021
Industries Recruitment, Employment services
Categories Consultation, Business analyst, ERP, Packaged Software, SaaS, Information Technology, IT Business Analyst, Project Management, Business Analysis
Montreal, QC


The CRM Business Analyst will be responsible for analyzing business needs with the SME regarding the company’s Microsoft Dynamics CRM platform.


Conduct needs-gathering workshops;

Write specifications and analysis documents;

Configure the Dynamics CRM platform;

Perform the tests and ensure the performance of the system;

Work in a multidisciplinary team.


5+ years of experience as a CRM Analyst or Dynamics CRM Developer;

Good knowledge of Microsoft Dynamics CRM (strong asset);

Interpersonal skills and attention to detail;

BAC in business administration, computer science or equivalent;

Bilingual (French and English).

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