Coordonnateur(trice), Administration des Avantages Sociaux & Régimes de Retraite Canadiens / Canadian Benefits Administration & Pension Coordinator

Position title: Canadian Benefits Administration & Pension Coordinator

Location: Montreal

Reports to: Manager – HR Specialized Services

Domtar is a leading provider of a wide variety of fiber-based products including communication, specialty and packaging papers, market pulp and air laid nonwovens. Domtar’s principal executive office is in Fort Mill, South Carolina and Domtar is part of the Paper Excellence group of companies.

With approximately 6,000 employees serving more than 50 countries around the world, Domtar is driven by a commitment to turn sustainable wood fiber into useful products that people rely on every day. Through our values of agility, caring and innovation, we constantly find better ways to serve our customers, support our employees and strengthen our communities.

The Canadian Benefits & Pension Coordinator will provide support to the Canadian Benefits Specialist, Pension Specialists, HR Shared Services and Payroll for all questions relating to system interfaces with our external program administrators, changes of rules in IT management system, reconciliations, and contribution of remittances to Treasury.

• Support the administration of Canadian Health & Welfare benefit plans, including medical, prescription, dental, life and disability through the use of third-party providers.
• Collaborate with COE Canadian Benefits Advisor, COE Pension, Payroll and Accounting and HRIS departments as needed in the execution of compliance, operational audits, data analytics and complex benefits administration and pension activities.
• Resolve complex benefit and pension escalations requiring detailed investigation via email, telephone, and other communication means.
• Validate system data compliance to ensure results are adequate for various requests pertaining to pension plans, 401(k) and health and welfare benefits.
• Prepare electronic transfer requests for each of the appropriate plans and ensure the accuracy of the data transferred; handle manual corrections to files,
• Develop process documentation and reference documents for all aspects of Canadian Benefits and Pension administration.
• Review invoices, monthly/quarterly reconciliation, and funding processes.
• Execute compliance, operational audits, and data analytics as they relates to transactional activity.
• Review the provider’s processes and examine exceptions or errors; ensure that information on demographic changes, data collection, contributions, salaries, and hours worked is consistent.
• Participate in the annual validation of pension adjustment and taxable benefit amounts
• Assist and support internal and external auditors during annual audits.
• Answer questions and provide assistance to various internal resources as needed.

Key Skill Sets:

• Ability to work effectively both independently, collaboratively, and cross-functionally with internal and external stakeholders.
• Strong analytics, detailed oriented and timely decision making abilities.
• Self-sufficient, results oriented with a commitment to quality, service and customer satisfaction.
• Capable of quickly understanding and adapting to a fast-paced and changing environment;
• Enjoy working with numbers and systems;
• Recognized for your problem-solving skills;
• Dynamic approach in your communication with colleagues
• Proven success building trust and demonstrating benefits/operations expertise in in-person and virtual environment.
• Strong organization and time management skills with demonstrated understanding of time-sensitive work prioritization.

Professional Experience/Qualifications:

• College or University degree in administration, accounting or a related field;
• Minimum 2 years of experience in pension and benefit plans;
• Proficiency in SAP is an invaluable asset;
• Demonstrated strong analytical skills, meticulousness and an ability to summarize information;
• Good communication skills in English, working knowledge of English
• 2+ years of proven technical experience with HRIS systems and processes, interfacing with SAP, Easy Vista or similar shared service systems preferred.
• Advanced proficiencies in Microsoft Office (Excel, Work, Outlook and PowerPoint);

You must successfully complete a selection process that includes interviews, aptitude tests (for some positions) as well as pre-employment verification.

Domtar is an equal opportunity employer. We invite women, Aboriginal peoples, persons with disabilities and members of visible minorities to apply.

Our offer:

• A downtown location (Place des Arts metro);
• Alternative Work Arrangements; hybrid remote work and flextime and summer hours;
• A modern and spacious work environment;
• A flexible insurance plan (life, medical, dental);
• An employee assistance program;
• A childcare center on location;
• Competitive compensation, including annual bonus plan;
• A pension plan with matching company contributions;
• Employer-paid development and continuing education.