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Business analyst IT service delivery experienced, Telecommunications

May 4 2017
Industries Bank, Insurance, Financial services
Categories Business analysis
Anjou, QC

We are looking for an experienced business analyst – IT Service Delivery, business solution/telecommunications, job posting 113340.

LOCATION : Anjou (7101, Jean-Talon) ou Toronto (700, University)


The business analysts' main mandate is to understand the business vision and objectives, collect and document the business processes and requirements, analyze them and develop solutions. In association with the various key participants, they analyse the solutions, develop test plans and participate in the implementation of the solution. The mandate also includes change management as well as communication in preparation for the various implementations. The business analysts also participate in the special request process coming from business lines wishing to bring changes to their technological environment.

  • Interact with the key participants throughout the entire life cycle of an initiative  or a project in order to direct and document needs, and to improve the efficiency of the decision-making
  • Participate in meetings of facilitation and clarification of needs while translating those needs into IT appropriate terminology
  • Encourage the diversity of points of view and opinions between the various business teams as well as the technical teams
  • Represent the technical teams, build and maintain business relationships and partnerships with the internal customers and the suppliers
  • Guide and coordinate the design of test plans with the users and obtain their approval upon execution
  • Post implementation follow-up to make sure of the satisfaction of our internal customers
  • Participate occasionally in the transformation of certain business processes by advising and assisting the business colleagues planning the changes


  • Resourcefulness, sociability and positive attitude
  • 5 to 7 years of experience in a business-analyst function in an innovative environment
  • University Degree ( Bachelor of Arts)
  • Strong written and verbal communications skills in French and in English
  • Experience in IT, telecommunications, mobility and desktop management services an asset
  • Strong skills for accountability, support and advisory role
  • Knowledge of the company, the insurance industry and the business processes an important asset

As part of Intact's selection process, candidates may be requested to consent to background checks relevant to the role under consideration for, prior to receiving a job offer.  These could include: work references, education and credential confirmation, employment verification, identity check, credit report, criminal offence and driver's license record.

This opportunity interests you? We look forward to meeting you!

Excellent benefits are offered: competitive salary, flexible benefits, flexible work arrangements, flexible leave, pension plan defined benefit, etc..

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