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Technical Consultant/Information Technical Consultant

August 28 2017
Industries IT: Equipment, Network
Categories Business analysis
Toronto, ON

Company operating name

OKTA Software Canada Inc.

Business address

171 John St., 4th Floor, Toronto ON, M5T 1X5

Title of position

Technical Consultant/Information Technology Consultant

Job duties 

  • Work hands on with Okta customers, primarily in a post-sales role, to provide creative technical consulting, excellent design, and deployment services
  • Gather, analyze, and document post-sales requirements
  • Communicate to customers and partners aspects of both the Okta service and deployment at the technical and/or functional level appropriate for the situation
  • Be prompt and provide high quality service and leadership to align with customer goals and requests
  • Manage project scope, schedule, status, and documentation
  • Mentor and train customers on the Okta line of products
  • Act as a liaison between Customers and Product Management to drive product development
  • Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues
  • Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
  • Perform hands on technical design, configuration, and troubleshooting of the Okta service
  • Craft and Influence Okta's growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction
  • Manage multiple concurrent deployment projects
  • May provide mentoring, guidance, and expertise to less experienced team members
  • Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
  • Give to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement
  • Improve the Okta platform and the standards for repeatability of service delivery
  • Exhibits confidence and a deep understanding of emerging industry practices when solving business problems
  • Identifies critical issues with ease
  • Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets
  • Communicates with internal and external customers and all levels of management
  • Effectively communicate technical information to non-technical audiences
  • Delivers informative, well-organized presentations
  • Understands how to communicate difficult/sensitive information thoughtfully
  • Facilitates effective team interaction
  • Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers
  • Continually seeks opportunities to increase customer happiness and deepen client relationships.
  • Manages client expectations effectively


Skills requirements: education and work experience

  • 5 years of experience crafting and implementing security and identity solutions to support critical systems and business programs
  • 2 years of experience with technologies and protocols to support identity federation and robust access control models such as SAML 2.0, WS-Federation, WS-Trust, OAuth 2.0, or OpenID
  • 3 years of experience with JavaScript and one of the major JavaScript MVC frameworks such as Backbone, Angular, Ember, or React
  • 2 years of experience with API management
  • 2 years of experience developing client deliverables
  • 2 years of SaaS deployment experience
  • 2 years of experience issue tracking, triaging and crisis management
  • 2 years of experience with cloud architectures
  • 2 years of experience with complex enterprise on premise IT landscapes
  • 3 years of experience with enterprise identity life cycle management processes and standard methodologies.

Nice to haves:

  • Experience with mobile application development
  • SaaS experience with Salesforce, NetSuite, or Workday
  • Experience in Identity and Access Management (IAM) and Security space
  • Experience with AD and LDAP
  • Experience with Project Management
  • 2 years of experience with application programming




Bachelor's degree in Computer Science, Information Technology or related field

Terms of employment

Permanent, Full-time – 40 hours per week


$112,544 CAD per annum

Other Benefits

  • Group insurance based on our company's benefit policy: medical, dental, vision care, life insurance, pension and long and short term disability benefits
  • Vacation: 15 days annually (may not be carried over from one year to next)


171 John St., 4th Floor, Toronto ON, M5T 1X5

How to apply?

Apply via email to  Please reference job code: JB1989

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