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Technical Consultant/Information Technical Consultant

August 28 2017
Industries IT: Equipment, Network
Categories Business analysis
Toronto, ON

Company operating name

OKTA Software Canada Inc.

Business address

171 John St., 4th Floor, Toronto ON, M5T 1X5

Title of position

Technical Consultant/Information Technology Consultant

Job duties 

  • Work hands on with Okta customers, primarily in a post-sales role, to provide creative technical consulting, excellent design, and deployment services
  • Gather, analyze, and document post-sales requirements
  • Communicate to customers and partners aspects of both the Okta service and deployment at the technical and/or functional level appropriate for the situation
  • Be prompt and provide high quality service and leadership to align with customer goals and requests
  • Manage project scope, schedule, status, and documentation
  • Mentor and train customers on the Okta line of products
  • Act as a liaison between Customers and Product Management to drive product development
  • Lead interaction and collaboration with other Okta teams such as Engineering and Support as needed to address escalated issues
  • Collaborate with the sales team on existing customers up-sell and cross-sell opportunities
  • Perform hands on technical design, configuration, and troubleshooting of the Okta service
  • Craft and Influence Okta's growth and scalability, by designing new offerings, and finding new ways to deliver amazing customer satisfaction
  • Manage multiple concurrent deployment projects
  • May provide mentoring, guidance, and expertise to less experienced team members
  • Ensure quality and time management processes are followed by team (e.g., change controls, time tracking)
  • Give to and use a knowledge repository for deployment standard methodologies and other customer ideas as continuous improvement
  • Improve the Okta platform and the standards for repeatability of service delivery
  • Exhibits confidence and a deep understanding of emerging industry practices when solving business problems
  • Identifies critical issues with ease
  • Pushes creative thinking beyond the boundaries of existing industry practices and customer mindsets
  • Communicates with internal and external customers and all levels of management
  • Effectively communicate technical information to non-technical audiences
  • Delivers informative, well-organized presentations
  • Understands how to communicate difficult/sensitive information thoughtfully
  • Facilitates effective team interaction
  • Communicates effectively with customers to identify needs and evaluate alternative technical solutions with customers
  • Continually seeks opportunities to increase customer happiness and deepen client relationships.
  • Manages client expectations effectively

 

Skills requirements: education and work experience

  • 5 years of experience crafting and implementing security and identity solutions to support critical systems and business programs
  • 2 years of experience with technologies and protocols to support identity federation and robust access control models such as SAML 2.0, WS-Federation, WS-Trust, OAuth 2.0, or OpenID
  • 3 years of experience with JavaScript and one of the major JavaScript MVC frameworks such as Backbone, Angular, Ember, or React
  • 2 years of experience with API management
  • 2 years of experience developing client deliverables
  • 2 years of SaaS deployment experience
  • 2 years of experience issue tracking, triaging and crisis management
  • 2 years of experience with cloud architectures
  • 2 years of experience with complex enterprise on premise IT landscapes
  • 3 years of experience with enterprise identity life cycle management processes and standard methodologies.

Nice to haves:

  • Experience with mobile application development
  • SaaS experience with Salesforce, NetSuite, or Workday
  • Experience in Identity and Access Management (IAM) and Security space
  • Experience with AD and LDAP
  • Experience with Project Management
  • 2 years of experience with application programming

Language

English

Education

Bachelor's degree in Computer Science, Information Technology or related field

Terms of employment

Permanent, Full-time – 40 hours per week

Wage

$112,544 CAD per annum

Other Benefits

  • Group insurance based on our company's benefit policy: medical, dental, vision care, life insurance, pension and long and short term disability benefits
  • Vacation: 15 days annually (may not be carried over from one year to next)

Location

171 John St., 4th Floor, Toronto ON, M5T 1X5

How to apply?

Apply via email to resume@okta.com.  Please reference job code: JB1989

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