Senior Business Analyst, ServiceNow

September 9 2019
Industries Accounting, Auditing
Categories Management, Consulting, Consulting, Business analyst, IT Business Analyst
Toronto, ON
  • Learn from deep subject matter experts through mentoring and on the job coaching.
  • Be part of a firm that leads the way and pushes themselves to look like contemporary Canada.
  • Grow your network and your knowledge by joining one of our many Employee Resource Groups.

Interested in working in an agile team environment? Keep reading!

What will your typical day look like?

As a Business Analyst on the Custom Solutions Team, you will directly with the product team, and internal and external stakeholders to gather information and synthesize findings into business requirements and design. You will assist your project manager with development and will provide updates on project processes and deliverables. You are well versed with the Technology industry and will use this knowledge you possess to participate in and support cross technology improvement initiatives.

About the team

The Custom Solutions group within the Deloitte's ITS (Information Technology Services) conducts business analyses, documents Business Objectives and requirements, performs gap analyses, and develops functional designs and scope projects. We are a team of well-versed individuals, with in-depth knowledge on business and technology evolution.

Enough about us, let’s talk about you

You are someone with:

  • Completed university degree or college diploma
  • At least 4-5 years’ experience in business analysis, requirement management and the software development lifecycle
  • Experience leading the business analysis for at least 3-4 large/complex application development projects end to end
  • Strong knowledge and experience of ITIL framework and ITSM processes
  • Experience in implementation of these processes: Incident Management, Request Fulfillment, Change Management, Problem Management, Knowledge Management, Service Asset and Configuration Management, Service Catalog Management, CMDB

Why Deloitte?

Launch your career with The One Firm where you can make an impact that matters in a way that you never thought possible. With endless opportunities at every turn, and a culture built to support and develop our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, connect, and lead. We do this by making three commitments to you:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to be flexible in how you need and want to work, and we have innovative spaces, arrangements and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

The next step is yours

Sound like The One Firm. For You?

At Deloitte we are all about doing business inclusively – that starts with having a diverse colleagues of all abilities! We encourage you to connect with us at if you require an accommodation in the recruitment process, or need this job posting in an alternative format. We’d love to hear from you!

By applying to this job you will be assessed against the Deloitte Global Talent Standards. We’ve designed these standards to provide our clients with a consistent and exceptional Deloitte experience globally.

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