Senior Business Analyst, CRM

May 31 2019
Industries Accounting, Auditing
Categories Management, Consulting, Consulting - Business analyst, Business analysis
Toronto, ON

Job Type: Permanent
Primary Location: Toronto, Ontario, Canada
All Available Locations: Toronto


The Solutions Delivery group with Deloitte's ITS (Information Technology Services) requires an experienced Business Analyst with ability to conduct business analysis, understand and document Business Objectives and requirements, perform gap analysis, develop functional designs and scope projects.

Key Responsibilities:

  • Work closely with the Business owners and the Solutions Delivery team to facilitate successful execution of deliverables.
  • Work with the product team (including both business and technical staff) and internal stakeholders to understand, gather information, synthesize findings into business/functional requirements, and design documents
  • Facilitate and participate in working sessions to elicit functional & nonfunctional requirements.
  • Document current and To-be Business processes and provide assistance in developing strategies and solutions.
  • Establish and clearly document requirements and develop use cases.
  • Create and refine preliminary design / mockup of new functionality and develop flow charts, functional diagrams and descriptions to communicate application design specifications for projects, as required.
  • Assist product/project manager with development, update and tracking of project management processes and deliverables (e.g., detailed task lists, project schedule, issue logs, financials, status reporting, ongoing monitoring and reporting).
  • Assist in business case development for IT projects, IT Assessment, project management and methodology development.
  • Serves as the conduit between the Business stakeholders and the software development team.
  • Participate and provide inputs into project / resource estimating activities.
  • Participate in and support cross technology process improvement initiatives.

Qualifications and characteristics

  • Strong commitment to professional client service excellence.
  • Completed university degree or college diploma.
  • At least 4-5 years’ experience in business analysis, requirements management and the software development lifecycle.
  • Experience with any CRM implementation, preferably Siebel or Salesforce CRM.
  • Business Analysis or Project Management certification would be an asset.
  • Good understanding of software development life cycle (Waterfall & Agile) and the role of a Business analyst.
  • Thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
  • Excellent verbal and written communication skills and the ability to interact professionally with a diverse group (executives, managers, and subject matter experts).
  • Strong facilitation skills to elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, scenarios, task and workflow analysis.
  • Expertise in creating clear and detailed Business Requirements, Use Cases and Functional Specification documents.
  • Ability to work in fast paced Agile and multiple stakeholders’ environment.
  • Ability to work according to a plan and with a minimum oversight.
  • In-depth working knowledge of a variety of computer software, including Microsoft Office suite (Microsoft Word, Outlook, Excel, Power Point, Project and Visio), defect tracking and testing tools.
  • Demonstrated ability to understand, analyze and solve business problems.

Why Deloitte?

Launch your career with The One Firm where you can make a greater impact than you ever thought possible. With endless opportunities at every turn, and a culture built to support and drive our people to be the very best they can be, Deloitte is The One Firm for you to learn, grow, create, and lead.

At Deloitte, we understand that everyone, and their career goals, are different. As a firm, we help create the conditions and opportunities that will enable our people to thrive – both professionally and personally. We do this by making three commitments to our people:

  • You will lead at every level: We grow the world’s best leaders so you can achieve the impact you seek, faster.
  • You can work your way: We give you the means to work how you want, and we have innovative spaces and the mindset to help you be wildly successful.
  • You will feel included and inspired: We create a deep sense of belonging where you can bring your whole self to work.

Apply now and let us show you how to push your career to the next level at Deloitte. The One Firm. For You.

Deloitte is an inclusive employer dedicated to building a diverse workforce. We encourage applications from all qualified candidates and will accommodate applicants’ needs under the respective provincial human rights codes throughout all stages of the recruitment and selection process. Please advise the Recruiter to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation will be addressed confidentially.

We thank all applicants in advance for their interest; however, only those candidates selected for an interview will be contacted


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