This job posting has expired.

Business Analyst PPEB Transformation

November 21 2019
Categories Project Management, Business Analysis, Management, Consulting, Consulting, Business analyst, Management, Consulting, Project management, Business analysis, Reporting Business Analyst
Toronto, ON


Position ID: 782

Job Category: Finance, Accounting & Purchasing

Division & Section: Pension, Payroll & Employee Benefits, PP&EB Payroll Benefit Syst & Reportn'g

Work Location: Metro Hall, 55 John Street, Toronto, Ontario, M5V 3C6

Job Type & Duration: Full-time, Temporary, 6 Months

Salary: $82,409.60 - $96,805.80

Shift Information: Monday to Friday, 35 Hours per Week

Number of Positions Open: 1

Posting Period: 20-Nov-2019 to 4-Dec-2019 

Major Responsibilities:

  • Contributes to the detailed plans policies/procedures regarding program specific requirements.
  • Conducts research into assigned area, ensuring that such research takes into account developments within the field, corporate policies and practices, legislation and initiatives by other levels of government.
  • Contributes to the development of policies, procedures, business process reviews, management practices, and recommends changes to support management functions and improve efficiency and effectiveness of enterprise scheduling needs/capabilities.
  • Reviews, recommends and implements improvement to processes, practices and job procedures to ensure optimum services are achieved and issues are dealt with consistently, timely and in accordance with corporate policies and collective agreements.
  • Executes the above by interviewing, documenting and facilitating business processes, systems and data requirements review/re-engineering sessions with stakeholders.
  • Identifies a range of feasible options for processes, operations, policies, technology, information systems and management practices, assessing the implications and viability of each option and recommending changes to improve service delivery.
  • Conducts analyses to assess the Division's scheduling requirements and develops and presents options for effective technical solutions.
  • Evaluates and makes recommendations on the effectiveness of alternative scheduling solutions or methods for delivering information as services.
  • Works with key stakeholders to develop and document standard enterprise scheduling operating policies, procedures and processes.
  • Conducts business process reviews and makes recommendations to project stakeholders with regards to scheduling optimization and business process simplifications that could result in alternate service delivery.
  • Leads and/or liaises with and participates in inter-divisional teams and staff working groups, Committees and external groups.
  • Assists in building and managing cooperative relationships with other divisions to ensure adequate resources are available to achieve project goals.
  • Contributes to the preparation of business cases, feasibility studies, project plans, business/functional/technical requirements, design documents, training strategies/plans, and user documentation.
  • Prepares visual presentations, briefing materials and other documentation as required.
  • Provides presentation support and gives presentations as required.
  • Develops terms of reference and methodologies for review.
  • Conducts client journey mapping and documents desired client experience outcomes.
  • Collaborates with other project team members to conduct end to end process reviews, optimization, reengineering and transformation activities.
  • Conducts internal and external environmental and jurisdiction scans.

Key Qualifications:

  1. Post-secondary education in business administration or public administration, or equivalent combination of education and experience.
  2. Experience conducting and executing business process reviews to streamline and improve work efficiencies including preparing business process mapping.
  3. Experience in preparing comprehensive reports, developing and presenting materials on various topics.
  4. Experience working on transformational change projects and initiatives with a significant impact on process, people and technology.
  5. Experience facilitating sessions to identify current and optimal processes, as well as identifying business requirements.
  6. Experience conducting client journey mapping to establish a positive client experience.
  7. Ability to work independently and as a member of a high performing team in a demanding, fast paced and constantly changing environment.
  8. Extensive knowledge of Microsoft Office products in order to create reports, spreadsheets, presentations (e.g. Word, Excel, PowerPoint, Visio) as well as other relevant application products to create work process materials (e.g. MS Project, Visio) and finance software (e.g. SAP.)
  9. Knowledge of employee scheduling solutions, processes, procedures would be considered an asset.
  10. Highly developed communication skills with the ability to communicate both orally and in writing to all levels of the organization.
  11. Ability to establish effective working relationships with employees, management and with both internal and external stakeholders and clients.
  12. Ability to research, conduct analysis and prepare reports to support project development activities and to conceptualize and develop options and recommendations to support decision making.
  13. Ability to perform statistical data analysis and reporting.
  14. Familiarity with Municipal Freedom of Information and Protection of Privacy Act, collective agreements, Ontario Statues, including Occupational Health and Safety Act, employment standards, labour and human rights, and other applicable government legislation.
  15. Knowledge of collective bargaining scheduling frameworks would be considered an asset.


  • Applicants are required to demonstrate in their application/resume that their qualifications match those specified in the job posting. Additional information submitted after the job posting closing date will not be accepted
  • Assessment may include an interview, written and/or practical test. Location of assessment to be determined

Work for the City you love

Toronto is Canada's largest city, the fourth largest in North America, and home to a diverse population of about 2.8 million people. Consistently ranked one of the world's most livable cities, we are a global centre for business, finance, arts and culture. Join the award-winning Toronto Public Service as Business Analyst PEEB Transformation within our Pension, Payroll and Employee Benefits Division.

How to Apply:

For more information on this and other opportunities with the City of Toronto, visit us online at To apply online, submit your resume, quoting Job ID 782, by December 4, 2019.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.


The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.  

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