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Business Analyst - Ib Retail and Small Business Collections

January 14 2021
Industries Bank, Insurance, Financial services
Categories Bank, Insurance, Financial Services, IT Business Analyst, Project Management, Business Analysis
Toronto, ON

Requisition ID: 94593

Join the Global Community of Scotiabankers to help customers become better off.


Contributes to the overall success of the IB Retail and Small Business Collections in Canada ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.


  • Accountable for supporting data development, coding, analysis, design and implementation activities including:
  • Determine operational objectives by studying collections business functions; gathering information; evaluating output requirements and formats
  • Construct workflow charts and diagrams; studying system capabilities; writing specifications
  • Improve systems by studying current practices; designing modifications
  • Recommend controls by identifying problems; writing improved procedures
  • Define project requirements by identifying project milestones, phases and elements; forming project team; establishing project budget
  • Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions
  • Maintain user confidence and protect operations by keeping information confidential
  • Prepare technical reports by collecting, analyzing and summarizing information and trends
  • Contribute to team effort by accomplishing related results as needed
  • Validate resource requirements and develop cost estimate models
  • Interpret, evaluate and interrelate data and develop integrated business analyses and projections for incorporation into strategic decision-making
  • Perform daily, weekly and monthly reviews and analyses of current processes using operational metrics and reports
  • Review a variety of areas including operations, purchasing, inventory, distribution and facilities
  • Understand and communicate the financial and operational impact of any changes
  • Suggest changes to senior management using analytics to support your recommendations. Actively participate in the implementation of approved changes
  • Create informative, actionable and repeatable reporting that highlights relevant business trends and opportunities for improvement
  • Conduct insightful, ad hoc analyses to investigate ongoing or one-time operational issues
  • Works with key stakeholders within business functions to align MIS, Business Intelligence and Analytics solutions with business strategies
  • Gathers requirements from collections business units and translates those to programmers and developers
  • Prepares cost-benefit and return-on-investment analyses to aid in decisions on system or solutions implementation
  • Demonstrates an informed knowledge of collections business functions to resolve problems and capitalize on improvement opportunities
  • Supports one or more highly complex data business processes
  • Project management skills in order to handle diverse projects, often times simultaneously, and meet tight deadlines
  • Ability to solve technical problems/ processes and understand complex details
  • Ability to increase operating efficiency with produce high quality technical solutions
  • A high level of interpersonal and verbal communication skills necessary to relate to other people at their systems knowledge level
  • Ability to analyze complex situations and problems and do the necessary research using multiple sources of information to arrive at innovative solutions
  • Understand current processes, data models, production jobs and documentation.
  • Collaborate with data team members to automate and optimize data services
  • Document business requirements
  • Relationship management with internal and external stakeholders to ensure all data processes meet business needs
  • Write and complement current technical documentation that will allow to improve the contents follow-up and the evolution of the data models, data insights and systems.
  • Demonstrated ownership for their personal developments

Requirements & Qualifications:

  • Bachelor's degree in a technical field such as computer science, computer engineering or related field required.
  • MBA or other related advanced degree preferred
  • 5+ years experience required
  • Knowledge of SQL programming languages in order to comprehend reading code and Stored Procedures
  • Ability to create business solutions that increase competitive advantage
  • Knowledge of Online Transactional Processing (OLTP) databases and Online Analytical Processing (OLAP) databases
  • Knowledge of analysis and designs of ETL (Extract, transform, load), components to load data from disparate source systems using SQL Server and Microsoft BI tools
  • Skilled in Power BI, Tableau
  • Strong problem solving, learning agility, and logical thinking skills
  • Excellent written, verbal communication and interpersonal skills in both English and Spanish
  • Writing skills in documenting user requirements and liaise well with counter-parts or divisions to address the matter at hand.
  • Business acumen and organizational awareness
  • Knowledge of Big data is a plus

Location(s): Canada : Ontario : Toronto

As Canada's International Bank, we are a diverse and global team. We speak more than 100 languages with backgrounds from more than 120 countries. Our employees are committed to a superior customer experience and use the Bank’s six guiding sales practice principles to ensure they act with honesty and integrity.

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted. network