Associate Director, Data & Analytics Centre of Excellence

March 23 2023
Expected expiry date: April 11 2023
Industries Healthcare, social assistance
Categories Data Business Analyst,
Ottawa, ON • Full time

Join Canada’s lifeline!

Be part of a dynamic, innovative, collaborative, diverse and caring organization committed to saving and improving the lives of Canadians. Canadian Blood Services is the connection between the sincere generosity of donors, and the heartfelt appreciation of recipients. Thousands of Canadians depend on its programs every day for reliable access to safe blood, plasma, stem cells, organs and tissues.

Associate Director, Data & Analytics Centre of Excellence

Canadian Blood Services

Location: Hybrid

CBS is seeking an Associate Director to lead Canadian Blood Services’ Data and Analytics Centre of Excellence in its dynamic IT division. Reporting to the Director, Internal Customer Experience, the Associate Director leads a multidisciplinary team with expertise in data, analytics, data modelling, and data visualization/communication. You will conceptualize, plan, resource and oversee new analytics and reporting products in response to strategic decision-making needs while overseeing the identification, acquisition and adaptation of new data elements, datasets, and analytic methods. Regularly collaborating with senior leaders across Canadian Blood Services, you will execute on a data & analytics strategy for the Centre of Excellence that promotes analytic usage and skills that enable Canadian Blood Services’ ability to advance business goals more quickly, drive innovation and achieve higher quality outcomes.

To do so you will need to demonstrate skill in leading programs from strategy to inception to execution to maturation. You are adept at translating strategic priorities into measurable program goals while managing an advanced business intelligence and analytics system to support system evaluation and evidence-based decision making. The role demands a combination of business and technical acumen and an ability to demonstrate a high-level technical understanding of data analytics, predictive analysis, data modelling, data visualization application development/environment management/ release management processes, and business strategy. Exposure to emerging technologies, such as artificial intelligence, in the context of analytics and data science will be necessary to realize success. You bring strong knowledge of user experience design and customer service management and ideally, knowledge of health-related data and databases, statistical/analytic software, business intelligence tools, data manipulation, reporting and visualization.

As an Associate Director you must also embody the Canadian Blood Services mindset that ‘good enough is not enough’. You are entrepreneurial and driven by pride in your work, a passion for customer service, and an innate curiosity to challenge the boundaries of available technology to drive better business outcomes over the long term while ensuring adherence to all regulatory and product quality requirements. You exemplify integrity, collaboration, teamwork, adaptability, respect and excellence in every situation. 

Are you ready to embark on a meaningful and inspiring journey, where what you do matters? Be part of Canada’s lifeline. Because we can all be the reason, the connection, that keeps Canadians living. To apply for this position, please visit: For more information, please email

Canadian Blood Services values diversity, equity and inclusion. It aims to reflect the diversity of Canadians and exemplify a culture of inclusion where all employees have equitable opportunities to succeed and contribute. We thank all applicants for their interest, however only those under consideration for the role will be contacted.

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