Under the general supervision of the Senior Manager, Visitor Experience and within established policies, procedures and guidelines, the Ticketing Administrator will manage and lead changes and developments to the ticketing operations. The successful applicant will be responsible for set up, pricing, configuration, testing and troubleshooting of ticketing products and providing general support to the user group.
Niagara Parks offers a salary of $59,173 to $71,242 per annum as well as a comprehensive benefit and pension plan.
A successful Police Information Check is required for the selected candidate.
Applications for this position will be accepted until January 18, 2019.
Niagara Parks is one of the largest employers in the Niagara Region, with over 1,700 full time and seasonal employees. Our team is comprised of energetic and friendly staff who provide guests from around the world with exceptional quality service. Niagara Parks is committed to attracting and retaining a highly professional, motivated, engaged and inclusive workforce within a culture of teamwork, mutual respect and trust. This is achieved by
aligning the right people with the right skills in the right places to promote continuous improvement and excellence. Our corporate vision is to be an innovative example of sustainability as the environmental and cultural stewards of the Niagara River Corridor; a welcoming, accessible and inspiring place offering world class natural, historical and authentic experiences; a source of national pride and identity; and one of the most spectacular parks in the world.
DUTIES AND RESPONSIBILITIES:
Act as a subject matter expert on Niagara Parks technologies as they relate to business development and the impact to overall guest experience. Develop plans and recommendations on how the guest experience can be improved by leveraging technologies (including upgrades), through product development and through pricing and various ticketing products. Consults with supervisor as required.
Primary contact for new ticketing ideas, sales offers, issues, and problem resolution related to ticketing processes. Consult with ticketing stakeholders and validate business requirements.
OTHER RELATED DUTIES: