Senior IT Analyst

November 22 2022
Expected expiry date: December 21 2022
Industries Public services (gas, water, electric)
Categories IT Business Analyst,
Mississauga, ON

About Evoqua Water Technologies

Evoqua Water Technologies is a leading provider of mission critical water and wastewater treatment solutions, offering a broad portfolio of products, services and expertise to support industrial, municipal and recreational customers who value water. Evoqua has worked to protect water, the environment and its employees for more than 100 years, earning a reputation for quality, safety and reliability around the world. Headquartered in Pittsburgh, Pennsylvania, the company operates in more than 160 locations across ten countries. Serving more than 38,000 customers and 200,000 installations worldwide.

Apply today to join our 4000 professionals around the world as we pursue our purpose: Transforming Water.

Enriching Life.

Evoqua offers an extensive health and benefits plan, RRSP program, 15 vacation days to start and employee stock options.

Position Summary

IT Senior Analyst – CRM Field Services serves as the MS Dynamics Field Services technical and functional support for the business for all Field Services processes.  In this role, you will work with the business leaders to collect, understand, and analyze business demands in a systematic and proactive way.  This position will be responsible for technical and process support for MS Dynamics Field Services projects, change requests or issues.

This position will provide leadership and execution in all phases of MS Dynamics Field Services implementations/roll outs and support, including design, configuration, testing, training, and business process change management. This position will work closely with business users and provide both functional and technical assistance in identifying, evaluating, developing and implementing system solutions, business processes reports,  and procedures that meet user requirements, with a primary focus on and expertise with Field Services functions. 

What we can offer you

Core Responsibilities and Tasks

  • Creating project deliverables including conceptual designs, functional and technical specifications, system configuration, and documentation for reports, interfaces, conversions, enhancements, forms, and workflow as they relate to MS Dynamics Field Services.
  • Develops test plans, coordinates and conducts user acceptance and integration testing of solutions to ensure they requirements before deployment to production.
  • Work with other cross functional teams during development and configuration activities to ensure impacts on Field Services areas are evaluated and implemented while following Evoqua’s best practices.
  • Provide project and team leadership in group activities.
  • Must be able to work on requirement gathering and creating functional solution design to address business process, interface and performance requirements.
  • Should be able to analyze and validate fitment of a requirement with Dynamics. 
  • Independently interact with various stakeholders, provide demonstrations, conduct end user trainings and participate in user acceptance testing.
  • Must be able to work directly with our end users and lead functional design discussions with business and bridge the gap between business and the IT team.
  • Act as an IT liaison with business users to support continuous improvement initiatives.
  • Assist in the design and execution of test plans to ensure that business requirements and functional specifications are implemented properly and meet business objectives.
  • Assist the offshore technical team to resolve tickets in a timely and efficient manner.
  • Act as functional/technical project lead related to mergers, acquisitions, or carve-out activities.
  • Individual will be responsible for analysis, integration, testing and support. Work with business and IT teams to ensure all issues are resolved quickly.
  • Plan and run end user training.

Position Requirements

  • Bachelor’s Degree or equivalent in Computer Science, Information Technology, or related field from an accredited institution of higher learning.
  • Excellent analytical, organizational, and problem-solving skills, including the proven ability to adapt to a dynamic project environment and execute multiple projects concurrently with a global perspective and the ability to understand and work effectively in a culturally diverse organization.
  • Proven ability to manage stakeholder interests while simultaneously managing conflicting priorities and business interests with excellent communication skills, interpersonal skills, relationship management skills, conflict resolution skills, and negotiation skills

Additional Details

Technical Knowledge

  • Minimum of 6 years practical, hands-on experience with MS Dynamics for Field Services.
  • Bachelor's Degree in Information Science, Computer Science, Finance or related discipline.
  • Excellent communication skills, written and verbal.
  • Experience implementing and deploying MS Dynamics for Field Services across different business locations.
  • Demonstrated skills and expertise in MS Dynamics for Field Services solution designing.

Big pluses:

  • Knowledge or exposure to Dynamics 365 integrations with SAP a big plus !
  • MB-240 Dynamics 365 Field Service Functional Consultant certification preferred (not mandatory)
  • ITIL (IT Infrastructure Library) Foundation certification.
  • Consulting background.

Salary Range $85, 000 - $95, 000

#Microsoft Dynamics CRM #Dynamics CRM Field Service #Dynamics 365 CRM #Dynamics365 CE



Evoqua Water Technologies prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, religion, sex, national origin, sexual orientation or any other category protected by applicable federal, state or local law. Evoqua Water Technologies takes affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, national origin, protected veteran status or disability.

EEO is The Law Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity

Evoqua does not accept unsolicited resumes/candidates from search firms

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