Manager, HR Systems Support

May 23 2023
Expected expiry date: June 21 2023
Industries Tourism, Passengers transportation
Categories Business Systems Analyst,
New Westminster, BC • Full time

Marketing Statement

Join a company that has been a part of moving Metro Vancouver for over 35 years.
British Columbia Rapid Transit Company Ltd. (BCRTC) maintains and operates the Expo and Millennium SkyTrain Lines from our central facilities in south Burnaby. Our services connect downtown Vancouver to the cities of Burnaby, New Westminster, Coquitlam, Port Moody and Surrey. With the future expansion of both the Expo and Millennium Lines gathering pace, infrastructure renewal and new asset acquisition projects underway, this is an exciting time to join our team of over 1,200 dedicated employees, working on one of the longest fully-automated rapid transit systems in the world.
Our work encompasses roles such as administration, engineering, elevator and escalator maintenance, field operations, vehicle maintenance, and wayside (station and guideway) maintenance.
When you work for SkyTrain, not only will you help move Metro Vancouver, you will also have access to comprehensive benefits including paid vacation, medical benefits, transit passes, training and more. We are a proud equal opportunity employer, committed to a diverse and inclusive workforce.
Come explore what makes us one of BC’s Top Employers!



The Manager, HR Systems Support is responsible for optimizing the HR system(s) to bring value to the business through business process design, documentation, workflow, end-user experience, troubleshooting, security administration, and reporting and analytics by adopting industry best practices, and ensuring system(s) and data are maintained as per organizational standards.  The Manager spearheads the establishment of the strategic action plans for the future progression and deployment of the HRIS system strategy, leads the development and implementation of core HRIS business processes and service excellence solutions that align with client needs and technical priorities and oversees the change management cycle for maintenance and minor updates including communications and training related to system implementations to drive behavior changes and adoption.


As an HRIS Subject Matter Expert who understands the BCRTC business requirements and processes, Leads the development and implementation of core HRIS business processes and service excellence solutions that align with client needs and technical priorities and optimize the applicable systems. Contributes to the planning, development, implementation, and evaluation of strategic HRIS roadmap. 

Serves as a primary contact for HRIS troubleshooting maintenance and continuous improvement working with the application support team, applicable vendors, and other stakeholders. Including efforts related to the implementation of such improvements and training strategies and plans.

Responsible to manage the change management process for HRIS system maintenance and minor updates including strategic timely and effective communications and user-friendly documentation/training to drive behavior changes and adoption.

Oversees the development and continuous improvement of HRIS reporting.

Builds and maintains effective partnerships with key stakeholders, vendors, and other Product Owners to support required enterprise system integrations and optimize the system(s) to meet business requirements.

Manages vendor relationships and performance, works with vendors on developing creative solutions for current and future business requirements, solving technical issues, and enhancing service delivery. Ensures team members effectively communicate and collaborate with external resources.

Develops and implements necessary controls to identify and mitigate risks, identify opportunities, and recommend changes as required to ensure system integrity and compliance with applicable laws.

Collaborates/participates in BCRTC HRIS projects and coordinates with BCRTC, Business Technology, TransLink HR, Payroll, and other stakeholders as necessary.

Supervises and provides leadership to reporting staff, ensures adherence to established service levels, Participates in the selection, training, coaching, development, performance management, and all other people management practices.



The requirements for this job are acquired through a Bachelor’s degree in Business Administration or Computer Science and Engineering. 

7 years of related systems experience in supporting and maintaining large corporate HR Systems (i.e., Ceridian Dayforce, PeopleSoft, UKG Workforce Central, etc.) in a complex unionized environment. Solid experience with Ceridian DayForce is an asset.


Advanced knowledge of HR Systems (including payroll, timekeeping & scheduling), including query and reporting tools. 

Strong knowledge of applicable labour laws and regulations, data protection, and privacy legislation. 

Solid interpersonal and communications skills to provide advice on HR systems capabilities and to train users at all levels of the organization.

Solid planning and organizational skills to address systems information needs of multiple HR functional areas.

Solid analytical skills to address systems-based requirements and perform analysis on a range of complex HR-related issues.

Solid problem-solving skills to diagnose day-to-day HR systems-related issues/requirements and troubleshoot solutions.

Solid leadership skills to provide a full scope of supervision to reporting role.

Effective change management skills.

Advanced written and verbal communication skills with the ability to effectively communicate technical information in a clear and concise manner.

Advanced decision-making skills to respond, assess and react to a variety of operational and emergency situations.

Solid knowledge of standard office software. 

Solid abilities working with a large group of unionized employees and knowledge of the application of collective agreements, work rules, policies, and procedures.

Other Information

Recruitment Process: An applicant will be required to demonstrate their suitability for this position by meeting the minimum level of qualifications and experience in order to be invited into the selection process. A standard interview format will be used including general, scenario and behavioural descriptive interview questions.

Work Schedule

40 hours per week.

Work Designation


This position offers the flexibility of working both on-site and remotely within B.C. 

Rate of Pay

Salary $118,3416 - $147,926 per annum (Actual salary offered will be commensurate with education, experience and internal parity).

The Total Compensation Package includes Extended Health, Dental, Transit Pass and enrollment in the Public Service Pension Plan. Focus on your development through tuition reimbursement, training, and mentorship programs. Enjoy a variety of health and wellness programs, including access to gym facilities. Speak to us to know more about what we offer.


How to Apply

Please click the 'Apply' button at the top right corner or go to to apply for this position and view instructions on the process.

INSTRUCTIONS:  Please save your (1) cover letter, and your (2) resume as one pdf document prior to uploading your application on-line.

Posting Date: May 17, 2023
Closing Date: Open until filled

Please note that only those short listed will be contacted.

Having trouble applying?  Please view the System Requirements & FAQ's by going to

Equal Employment Opportunity

SkyTrain is committed to employment equity and building a diverse workforce, representative of the customers we serve and the many communities in the Metro Vancouver region. We welcome and encourage Indigenous applicants, people of colour, all genders, 2SLGBTQ+ and persons with disabilities to apply. Learn more about TransLink's commitment to equity, diversity and inclusion.

Accommodations are available on request for candidates taking part in all aspects of the selection process.  For a confidential  inquiry, simply email us at

Apply now! network