Business Systems Analyst

About CRWS Canadian Railway Services is a fast-growing rail engineering and project delivery firm operating across Canada. We refurbish and modernize rolling stock, deliver complex industrial projects, we work in a safety-critical environment where execution discipline and quality are non-negotiable. Building the systems and data infrastructure to support that work is central to how we scale. As we grow across multiple entities, we are actively building the operational infrastructure, systems, and team to support that growth, and this role is at the centre of that effort. What You'll Do As Business Systems Analyst, you will work directly with the Director of Strategic Operations to execute the projects that are core to CRWS's growth roadmap: building the data infrastructure that doesn't exist yet, process mapping and standardization, and hands-on configuration of our Zoho business systems (CRM, Projects, Analytics, and related modules). This is a hands-on, execution-focused role with real ownership. You will be the Director's operational right hand, designing tracking structures, building dashboards, configuring Zoho, and contributing to the systems infrastructure projects being built this year. This role requires someone who can move between data, spreadsheets, dashboards, process mapping, and system configuration, and who is comfortable building something from a rough idea rather than executing a finished spec. Key Responsibilities Design and build the tracking structures CRWS is missing Build the underlying data models and fields in Zoho and other systems to support those tracking structures not just report on data, but create the infrastructure that generates it Investigate and resolve data discrepancies across systems (e.g., QuickBooks, CRM, project tracking) to establish a single source of truth Support the build-out of the resource capacity model and other metrics infrastructure identified in the operational audit Extract, clean, and analyze data from Zoho, QuickBooks, and other CRWS systems to support KPI reporting and constraint diagnosis Build and maintain dashboards and reports (Power BI or equivalent) that give department heads and leadership visibility into their own performance data Map current-state business processes across departments and document them in clear, standardized formats; maintain SOPs so critical knowledge lives in systems, not people's heads Configure and customize Zoho modules (CRM, Projects, Analytics, People, and related applications) to match CRWS's mapped processes and reporting needs; build custom workflows and automations Progressively take on configuration work currently handled by our external implementation partner, building in-house capability Own execution of assigned workstreams from the Director's operational roadmap from planning through delivery, and proactively flag risks or blockers What We're Looking For Diploma or degree in Business Administration, Data Analytics, Information Systems, Engineering, or a related field 2–5 years of experience in a data analyst, business systems analyst, or business intelligence role, with demonstrated ownership of dashboards or reporting tools Hands-on experience configuring or administering a CRM/ERP platform (Zoho, Salesforce, HubSpot, or similar) is a strong asset Proficiency with Power BI or a comparable BI/visualization tool; strong Excel skills including formulas, pivot tables, and data cleaning Comfortable working with spreadsheets, databases, and system back-ends, a troubleshooting mindset rather than a pure IT/infrastructure background Experience with process mapping tools (Lucidchart, Visio, or similar) is an asset Zoho certifications or equivalent systems-configuration credentials are a strong asset, though not required How You Work You are analytical and detail-oriented, you spot inconsistencies in data and processes that others miss You take initiative and work independently; you're comfortable building something from a rough idea rather than executing a finished spec You are highly organized and can manage multiple concurrent workstreams without dropping the ball You are comfortable in an environment where systems and processes are still being designed, you contribute to the build, not just the execution You communicate findings clearly to non-technical stakeholders, translating data into decisions Working Conditions Full-time (40 hours/week), Monday to Friday On-site at CRWS Montréal HQ (hybrid/flexible work after probation period) Occasional travel to other CRWS group sites as required Why Join CRWS Be the person who builds the data and systems infrastructure CRWS runs on, not just reports on it with real ownership from day one Work directly with the Director of Strategic Operations on projects and infrastructure that affect every department in the company Gain breadth across data analytics, business intelligence, process design, and CRM/ERP configuration in a single role Grow with a company that is investing seriously in its operational infrastructure during a key growth phase Build in-house capability that reduces reliance on outside consultants, real, visible impact on how the business runs How To Apply Submit your resume and a brief note (a few sentences is fine) on a data or systems project you've built from scratch and what tools you used. Apply online: via the Canadian Railway Services careers page here.

The role focuses on building data infrastructure, process mapping, and configuring Zoho business systems to support company growth. Key duties include creating tracking structures, maintaining dashboards, and documenting standardized business processes.

Requires a diploma or degree in a related field and 2–5 years of experience in data or business systems analysis. Proficiency in Power BI, Excel, and experience with CRM/ERP platforms like Zoho is highly desired.

• Power BIPreferred
• Microsoft ExcelPreferred

Identified from the job description. Confirm important requirements above.

• Data Modeling
• Zoho Configuration
• Process Mapping
• Power BI
• Excel
• CRM Administration
• KPI Reporting
• Business Intelligence
• Data Cleaning
• SOP Documentation
• Workflow Automation
• Systems Analysis

• Data & Analytics
• Technology
• Transportation
• Engineering
• Consulting

Minimum education

Bachelor’s degree

Minimum experience

2+ years

Apply by

Sep 17, 2026

Posting language

English

Working hours

40 hours per week

Seniority

Mid-Senior level

Application method

Direct apply is available