Business Analyst (Temporary - 12 months)

Résumé du poste

The Business Analyst will collaborate with cross-functional teams to gather requirements and deliver scalable Salesforce CRM enhancements. They will facilitate workshops and analyze business processes to improve operational efficiency and user experience.

Détails du poste

Company: CGL Department: GO Client Experience Employment Type: Temporary Full-Time (12 months) Work Model: Hybrid (2 days in office) Language: This role operates in English. THE OPPORTUNITY: We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities. As a Business Analyst within the Salesforce CRM Product team, you will work closely with the Product Owner and stakeholders across the organization to define, analyze, and deliver enhancements that maximize the value of Salesforce CRM. You will play a key role in translating business needs into scalable solutions, improving user experiences, supporting operational excellence, and ensuring CRM capabilities align with business objectives. HOW YOU WILL CREATE IMPACT: * Collaborate with partners across Business, Operations, Data and Technology teams for effective prioritization, gather requirements and support the delivery of Salesforce CRM enhancements. * Facilitate workshops, discovery sessions, and stakeholder discussions to identify business needs, document requirements, analyze impacts, and recommend scalable solutions that address operational and user experience challenges. * Build strong relationships across business and technology teams, proactively identifying risks, dependencies, and opportunities that support the ongoing evolution of Salesforce CRM as a strategic enterprise platform. * Analyze business processes, user feedback, and data to identify opportunities for continuous improvement, increased efficiency, stronger controls, and improved user experiences. TO JOIN OUR TEAM: * Minimum three years of related business experience. * Minimum two years’ experience in a Business Analyst role (including requirements elicitation, stakeholder facilitation, process analysis, and solution delivery). * Demonstrated ability to facilitate discussions across business and technology teams and build consensus among stakeholders with diverse perspectives. * Strong Business knowledge and comprehension of applications, procedures, and workflows. * Experience supporting CRM platforms, preferably Salesforce. * Insurance or financial services experience is considered an asset. * CBAP, CCBA, Salesforce Business Analyst Certification, Salesforce Administrator Certification, or related certifications are considered assets. HOW YOU WILL SUCCEED: * You influence change and are committed to continuous improvement, in order to exceed client expectations. * You leverage critical thinking skills to identify problems and proactively propose solutions. * Your strong communication skills allow you to clearly convey messages. * You’re an effective team player who shares knowledge to support our peers. * You are highly organized and detail-oriented, ensuring requirements, documentation, testing, and deliverables are completed with accuracy and quality. WHAT YOU NEED TO KNOW: * You will be subject to a Background check as a condition of employment, in the event you are the successful candidate. WHAT’S IN IT FOR YOU? * Training and development opportunities to grow your career. * Flexible work options to support personal and family needs. * A holistic approach to your well-being, with physical and mental health programs and a supportive workplace culture. * Volunteer opportunities to give back to your community. Expected salary range $60,574.00 to $100,956.00 The salary amount for the successful candidate is determined by Co-operators in its discretion and will vary depending on several criteria including but not limited to: local market conditions, geography and relevant job-related factors such as knowledge, skills, qualification, experience and education. Employees may also have the opportunity to participate in incentive programs and earn additional compensation tied to individual and/or business performance, or other business metrics.

Ce que vous ferez

The Business Analyst will collaborate with cross-functional teams to gather requirements and deliver scalable Salesforce CRM enhancements. They will facilitate workshops and analyze business processes to improve operational efficiency and user experience.

Exigences

Candidates must have at least three years of business experience, including two years in a Business Analyst role with CRM platform support. Strong facilitation, communication, and analytical skills are essential, with financial services or insurance experience considered an asset.

Avantages

• Training and development opportunities • Flexible work options • Physical and mental health programs • Supportive workplace culture • Volunteer opportunities

Compétences indiquées

• Operational Excellence · Souhaitée
• Analyse de données · Souhaitée
• Critical Thinking · Souhaitée
• Communication Skills · Souhaitée
• Analyse d’affaires · Souhaitée
• Gestion de projet · Souhaitée
• Salesforce CRM · Souhaitée

Autres compétences pertinentes

Relevées dans la description du poste. Confirmez les exigences importantes ci-dessus.

• Business analysis
• Salesforce CRM
• Requirements elicitation
• Stakeholder facilitation
• Process analysis
• Solution delivery
• Data analysis
• Critical thinking
• Communication skills
• Project management
• Operational excellence
• User experience design
• Risk identification
• Consensus building
• Workflow optimization
• Business Metrics
• Influencing Skills
• Discussion Facilitation
• Influencing Without Authority
• Certification Of Capability In Business Analysis (CCBA)
• Business Operations
• Workflow Management
• Workshop Facilitation
• Business Objectives
• Salesforce Certified Business Analyst
• Resilience
• Salesforce Certified Administrator
• Mental Health
• Customer Relationship Management
• Business Process
• Certified Business Analysis Professional
• Communication
• Continuous Improvement Process
• Cooperation
• Training And Development
• Critical Thinking
• English Language
• Financial Services
• Scalability
• Operational Excellence
• Process Analysis
• Scrum (Software Development)
• Requirements Elicitation
• Salesforce
• User Experience (UX)
• Prioritization
• Solution Delivery
• Detail Oriented
• User Feedback

Domaines d’emploi

• Technology
• Finance & Accounting
• Software
• Data & Analytics
• Consulting
• Business Analyst
• Business Analyst (General)
• Management and Organization Analysts
• Management Analysts