Business Analyst – Salesforce Financial Services Cloud, CRM & Salesforce Platform

Job summary

Analyze business needs and solution options, contribute to Salesforce Financial Services Cloud design and development, and guide the CRM transformation. Support Agile teams with requirements, technical analysis, estimates, platform expertise, DevOps improvements, and secure, scalable application practices.

Job details

BUSINESS ANALYST – SALESFORCE FINANCIAL SERVICES CLOUD, CRM & SALESFORCE PLATFORM MISSISSAUGA, ON - HYBRID (4 DAYS WFO) ROLE DESCRIPTIONS KEY RESPONSIBILITIES • Assess and analyze business strategy, business requirements, current state environment and technology choices to evaluate solution alternatives that meet business sponsor needs in simplest possible way taking full advantage of CRM product features, factoring impact across LoBs using CRM and FSC Org structure. Well versed to fix vulnerabilities. • Build strong understanding of business domain functionality and technology options, in order to identify requirements trade-offs to meet business objectives and technology evolution. • Act as a Salesforce SME to other teams to ensure knowledge is propagated across Wealth i.e. upskill staff, training, etc. • Ensure both functional and non-functional considerations (resiliency, scalability, security etc) are factored not only in pragmatic way for the solution but also in support to long-term strategy realization. • Provide expert counseling and support to the engineering team on construction and maintenance of robust, secure and efficient applications supporting the RBC WMC business. • Contribute to the design and development on the Salesforce Financial Service Cloud to drive business value. • Provide thought leadership and direction for the RBC WMC CRM transformation onto the Salesforce platform. • Assist scrum teams in gathering requirements/user stories to develop/enhance functionality on the Salesforce platform, including the technical analysis and estimates. • Actively contribute in any team discussions by sharing experiences or providing technical know-how to the team to best leverage the out of the box capabilities. • Support in DevOps development and process efficiencies. • Stay current on Salesforces development platform and implement Salesforce development best practices, following the RBC internal standards and guidelines. REQUIRED QUALIFICATIONS • 8+ years IT experience working in a senior development role on engineering teams with at least 5 years of Salesforce Platform experience delivering large projects/programs: Salesforce configuration, customization and development using Salesforce.com. • 5+ years proven experience operating in an Agile framework on large/enterprise programs from initiation to implementation. • Bachelor degree in a technical area of study (e.g., computer science, mathematics or engineering) or other BSc/BA degree with a concentration in computer science or information systems or equivalent. • Hands-on experience with the Lightning platform including APEX coding, Lightning Web Components, APIs and Salesforce Data Model. • Deep understanding of the Salesforce platform and its architecture and product suite including Sales & Service Cloud and/or Financial Services Cloud. • Strong technical background with web development technologies like Java, C#, HTML, XML, JSP and JavaScript. • Experience integrating Salesforce applications with 3rd party systems using Mulesoft, REST API and event based integration patterns. • Salesforce Certifications: Salesforce Administration

What you’ll do

Analyze business needs and solution options, contribute to Salesforce Financial Services Cloud design and development, and guide the CRM transformation. Support Agile teams with requirements, technical analysis, estimates, platform expertise, DevOps improvements, and secure, scalable application practices.

Requirements

Requires at least eight years of IT experience in a senior engineering role, including five or more years delivering Salesforce projects and five or more years working in Agile enterprise programs. Candidates need a technical bachelor's degree or equivalent, hands-on Salesforce Lightning, Apex, LWC and integration experience, broad Salesforce platform knowledge, web development skills, and Salesforce Administration certification.

Listed skills

• REST APIs · Preferred
• Agile · Preferred
• Apex · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Salesforce Financial Services Cloud
• Salesforce Platform
• Salesforce Administration
• Apex
• Lightning Web Components
• Salesforce Configuration and Customization
• Salesforce Data Model
• Salesforce Architecture
• Sales Cloud
• Service Cloud
• REST APIs
• MuleSoft
• Event-Based Integration
• Agile
• DevOps
• Business Requirements Analysis

Job areas

• Technology
• Software
• Data & Analytics
• Consulting