AI Product Owner with CCaS

Job summary

The AI Product Owner will define product roadmaps for next-generation Contact Center AI services by bridging business strategy with technical execution. They are responsible for unblocking features, mapping complex user journeys, and collaborating with engineering squads to deliver customer support solutions.

Job details

Title : AI Product Owner with CCaS Location : Toronto or Calgary, Canada Duration : 12+ Months Rate : OPEN Visa Status : Any In-Person Interview : No Relevant Experience (in Yrs.) : 5+ Detailed Job Description: A large Telco in North America is seeking a highly motivated, proactive AI Product Owner to drive the evolution of our next-generation Contact Center AI services. In this role, you will bridge the gap between business strategy and deep technical execution, defining product roadmaps that leverage conversational AI, LLMs, and automation to transform customer support. Knowledge of Google Contact Center Solution GECX / CES / CCAI / Dialogue Flow is preferred. To succeed, you must bring a strong technical foundation with hands-on experience or fluency in Python and JavaScript to effectively collaborate with our engineering squads. We are specifically looking for an assertive champion—someone who is aggressive in asking probing questions, challenging assumptions, and relentlessly gathering clarity from cross-functional Client team members. You don't wait for information to come to you; you actively dig for it to unblock features, map out complex user journeys, and deliver exceptional customer experiences. Thanks, and Regards Prasanna Kumar Senior Talent Acquisition Lead Ascii Group LLC Email: prasanna.bommu@asciigroup.com Phone: +1 313-435-0820/(248) 476-7600 Ext 112

What you’ll do

The AI Product Owner will define product roadmaps for next-generation Contact Center AI services by bridging business strategy with technical execution. They are responsible for unblocking features, mapping complex user journeys, and collaborating with engineering squads to deliver customer support solutions.

Requirements

Candidates must have 5+ years of relevant experience and a strong technical foundation in Python and JavaScript. Proficiency with Google Contact Center solutions like GECX, CES, CCAI, and Dialogue Flow is preferred.

Listed skills

• JavaScript · Preferred
• Python · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• AI Product Owner
• CCaS
• Google Contact Center Solution
• GECX
• CES
• CCAI
• Dialogue Flow
• Python
• JavaScript
• Product Roadmaps
• Conversational AI
• LLMs
• Automation
• User Journeys
• Cross-functional Collaboration

Job areas

• Technology
• Software
• Customer Service & Support
• Management & Leadership
• Consulting