Business Systems Analyst

Job summary

Gather, analyze, and document business and technical requirements, and lead discovery workshops, stakeholder interviews, and process mapping. Support backlog prioritization, UAT, defect resolution, and production rollout, while participating in Agile ceremonies and process improvement activities.

Job details

Job Title: Business Systems Analyst Location: Toronto, ON (4x onsite a week) Employment Type: Contract Pay Rate: CAD$60/HR INC Interview Type: Face 2 Face (Onsite Interview Only) Required Qualifications 7+ years of Business Systems Analysis experience in enterprise environments. Recent experience in the Hospitality or Retail industry. Experience working with CRM, POS, reservation, booking, loyalty, and financial systems. Proficiency in Agile and Waterfall delivery models. Experience with Jira, Confluence, Azure DevOps, or comparable tools. Strong stakeholder management, communication, and documentation skills. Experience supporting full software development lifecycle (SDLC). Expertise in requirements gathering, process modeling, and documentation. Strong analytical and problem-solving skills. Excellent verbal and written communication skills. Good to have Strong experience with Property Management Systems (PMS) such as Oracle OPERA, Maestro, Cloud beds, or similar platforms. Knowledge of cloud platforms such as Azure or AWS. CBAP, PMI-PBA, Agile, Scrum, or SAFe certifications. Hands-on experience using AI-enabled tools such as Microsoft Copilot to improve productivity across the software development lifecycle, including documentation, requirements management, user story refinement, and knowledge management." Key Responsibilities Collaborate with business stakeholders to gather, analyze, and document business, functional, and non-functional requirements. Lead discovery workshops, stakeholder interviews, and process mapping sessions. Create detailed business requirements documents (BRDs), functional specifications, user stories, acceptance criteria, use cases, and process flows. Facilitate prioritization sessions and support product backlog management. Conduct gap analysis, process improvement, and solution impact assessments. Support UAT planning, execution, defect resolution, and production rollout activities. Participate in Sprint Planning, Backlog Grooming, Daily Standups, Reviews, and Retrospectives. Disclaimer: AI tools may assist in the recruitment process; however, all hiring decisions are made by the recruitment team based on a comprehensive evaluation of candidates.

What you’ll do

Gather, analyze, and document business and technical requirements, and lead discovery workshops, stakeholder interviews, and process mapping. Support backlog prioritization, UAT, defect resolution, and production rollout, while participating in Agile ceremonies and process improvement activities.

Requirements

Requires at least seven years of business systems analysis experience, recent hospitality or retail industry experience, and familiarity with CRM, POS, reservation, booking, loyalty, and financial systems. Candidates should be proficient in Agile and Waterfall, SDLC support, requirements documentation, and stakeholder communication; PMS, cloud platforms, relevant certifications, and AI-enabled tools are advantageous.

Listed skills

• Point-of-sale systems · Preferred
• Jira · Preferred
• Agile · Preferred
• Requirements gathering · Preferred
• Stakeholder Management · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Business Systems Analysis
• Requirements Gathering
• Process Modeling
• Stakeholder Management
• Agile
• Waterfall
• Jira
• Confluence
• Azure DevOps
• Software Development Lifecycle
• User Acceptance Testing
• Backlog Management
• CRM
• Point-of-Sale Systems
• Reservation and Booking Systems
• Property Management Systems

Job areas

• Technology
• Data & Analytics
• Software
• Hospitality
• Retail