The purpose of the Business Analyst role within CNL is to support the Project & Portfolio Office (P&PO) Team including: planning of project activities on regular basis or as required, tracking status of deliverables and milestones; supporting the adoption of the project lifecycle and deliverables; projects level risk and issue co-ordination; monitoring the status of projects transitioning to operations; coordination of the regular project and program level reporting cycles; co-ordination of project Governance arrangements, Post Project Reviews, Program level workshops as required.
This is a client-centric role which requires the candidate to engage clients on regular basis, at times be embedded with the client's organization or a unit.
Additional responsibilities include assisting the P&PO Manager with defining and updating the project management processes, standards and governance, assisting Project Leads (PLs) on projects, contributing to overall delivery in support of quality and best customer service.
At times the Business Analyst may be asked to provide project support, when this is the case this will include, amongst other things, ensuring project plans and project documentation are complete and up-to-date, provide regular project status updates, help acquire the necessary resources and skills, and contribute to the delivery of business systems to meet identified business requirements.
- Leads project planning activities, engages & builds relationships with clients, supports PLs.
- Leads functional support across existing application portfolio by understanding how the business works, to identify areas of improvement (problem areas), and to work with the business stakeholders to identify suitable solutions.
- Leads discovery sessions to document business objectives to understand business drivers behind information system requests on large projects
- Leads workshops to gather functional requirements, user requirements and non-functional requirements to clarify business needs on large projects
- As a member of an IT P&PO team, participates in the selection and implementation of new and existing applications.
- Leads vendor discovery engagements on new and existing products, evaluates usefulness, and makes recommendations with regard to their "fit" within the existing architecture
- Reviews & delivers required system documentation (requirements, user guide, process manual, use cases, presentations, etc.)
- Reviews & delivers technical documentation to ensure business requirements are being met by the proposed solution
- Reviews & delivers test strategies and test cases to ensure business requirements are being adequately tested
- Leads configuration of commercial software to meet business needs as identified in business requirements on large projects
- Determines system alternatives and/or manual work-around for unmet business requirements
- Prepares training strategy, organizes training materials plans end-user training on large projects
- Reports on requirements status as input to project status report
- Acts as a business analyst/ lead on large projects, creating functional plans to feed into project plan, identifying and documenting requirements risks
- Possesses knowledge/skill in cross functional areas to provide end to end Impact Analysis and Assessments on behalf of for all small and large project or programs for any business unit within CNL.
- Utilizes a CNL Business Analysis methodology with standardized deliverables required by the SDLC and / or Project Life Cycle.
- Keeps current on IIBA, ITIL, and CNL business best practice processes and offer opportunities for process change to other business units to maximize efficiencies.
- Creates and obtains a generic agreement for services by Business Analyst to client, to set client expectations, and one day measure and report on service levels.
- Retains and reuses requirements, test cases and plans, and creates the basis for an end to end, standardized Business Requirement to be utilized on a project by project basis.
- Introduces change or options for change through enhanced processes or systems to meet business requirements.
- A degree in Business Administration, Liberal Arts, or Computer Science from a recognized Canadian institution OR having relevant IT or business experience is required.
- A minimum of five (5) years of field experience in a similar role as a business analyst is preferred. Certified Business Analyst Professional designation from IIBA is an asset; project management experience will be considered.
- Expertise in business systems analysis and requirements gathering techniques and tools.
- Experience with project planning, client engagement, defining business rules, and leading business process re-engineering across multiple functions and business processes.
- Expertise in applying the software development lifecycle, development methodologies, and analysis and design techniques as applied over the entire lifecycle of an information system.
- Expertise in one or more SDLC methodologies (e.g. Waterfall, RAD, JAD, iterative/Agile) and able to provide input to recommendations for application of methodology to optimize development.
- Consistently demonstrated understanding of application integration and workflow techniques.
- Understanding of project management principals.
- Business writing and presentation skills.
- Ability to build and maintain relationships with internal staff and external suppliers.
- Formulate Project Plans for PLs, and/or provide PLs with BA work plans, milestones.
- Conduct and lead project reviews, project statuses, and assist in assessing risk areas for processes and projects.